Director, LTC Client Engagement

Emploi pas sur LinkedIn

🔥 il y a 8 heures

🦞 Maine, South Carolina, +1 états de plus – Distant

🦞 Maine – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote

💵 $89 900 - $169 900 / an

⏰ Temps Plein

🔴 Expert

👔 Directeur

👻 Score fantôme 0%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Unum UK

Site WebLinkedInTous les Emplois

501 - 1000 employés

🏥 Santé

💼 Conseil

🍽️ Alimentation et boissons

Healthcare • Consulting • Food & Beverage

Unum est un prestataire spécialisé et leader du marché des avantages sociaux pour les employés, opérant au Royaume-Uni, aux États-Unis et en Pologne. Notre fière histoire d'aide au bien-être des personnes remonte à 175 ans — dont plus de 50 ans d'activité au Royaume-Uni.

Description

• Lead the Long Term Care Client Engagement team supporting group and/or individual policyholders • Develop and execute strategic engagement initiatives aligned with Unum’s closed block LTC strategy • Partner across the Home Office, Field leadership and broker organizations to align engagement priorities • Advance a proactive, education-focused approach to managing client needs • Identify emerging trends and shape and implement scalable engagement strategies • Influence cross-functional decisions to drive appropriate risk-based outcomes • Oversee the evolution of the Client Engagement model • Recruit, manage, develop and motivate a team supporting Field Offices, brokers and clients • Own aspects of servicing in-force customers in collaboration with field and external partners • Create, test and refine strategic approaches to improve performance and share best practices • Lead change to improve workflow, customer service and operating costs • Find service resolutions through internal partnerships and improve ease of doing business with Unum • Ensure field partners, brokers and clients receive expected responsiveness and service • Provide strategic direction as processes, products, systems and platforms are developed • Drive talent effectiveness, feedback, performance assessment and recognition • Identify team trends and implement strategies such as training to maintain knowledgeable, customer-focused teams • Research problems and trends and independently or collaboratively implement resolutions • Participate in Home Office project analysis, design, development and delivery • Drive continuous improvement around key business processes • Monitor business and workflow changes and implement corresponding workflow changes • Ensure the highest level of quality is maintained • Perform other duties as assigned

🎯 Exigences

• Bachelor’s degree or equivalent experience required • 5+ years’ experience managing in a related complex customer service environment required • 5+ years management experience preferred • Strong knowledge of the insurance business, company operating structure, product offerings, external drivers and corresponding workflow processes • Strong understanding of market dynamics with ability to favorably position and represent Unum to external constituents preferred • Demonstrated commitment to customer service and quality improvement methods • Technical and Project management experience strongly desired • Ability to develop and implement solutions by influencing and negotiating with partners across multiple functions and levels • Strong collaboration skills and ability to partner across strategic and tactical business areas • Critical thinking and ability to problem solve complex issues • Ability to manage and develop people remotely • Proven leadership and people management skills, including coaching and development of other managers • Ability to work effectively in a team environment with solid team-building skills • Effective communication with field, brokers and customers • Versatility/adaptability with proven ability to lead change • May require occasional travel

🏖️ Avantages

• Award-winning culture • Inclusion and diversity as a priority • Performance Based Incentive Plans • Competitive benefits package including Health, Vision, Dental, Short & Long-Term Disability • Generous PTO (including paid time to volunteer!) • Up to 9.5% 401(k) employer contribution • Mental health support • Career advancement opportunities • Student loan repayment options • Tuition reimbursement • Flexible work environments • Healthcare benefits (health, vision, dental) • Insurance benefits (short & long-term disability) • Paid time off • 401(k) retirement plan with employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not

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