CRM Manager

🕒 il y a 9 mois

🍂 Massachusetts – Distant

🍂 Massachusetts – Remote

💵 $100 000 - $200 000 / an

⏰ Temps Plein

🟠 Senior

🔴 Expert

🏆 Customer Success

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Veeva Systems

Site WebLinkedInTous les Emplois

1001 - 5000 employés

☁️ SaaS

⚕️ Assurance santé

💊 Pharmaceutique

SaaS • Healthcare Insurance • Pharmaceuticals

Veeva Systems Inc. est un leader des logiciels cloud pour l’industrie mondiale des sciences de la vie. Animée par l’innovation, l’excellence produit et la réussite de ses clients, Veeva compte plus de 875 clients, des plus grands groupes pharmaceutiques aux biotechs émergentes. Le siège de Veeva est situé dans la région de la baie de San Francisco, avec des bureaux au Canada, en Europe, en Asie et en Amérique latine. Veeva vise 10 000 collaborateurs d’ici 2025 : consultez la section Offres d’emploi pour nos postes ouverts et notez que toute correspondance adressée aux nouveaux candidats ou aux candidats en cours ne proviendra que d’une adresse e‑mail officielle @veeva.com.

Description

• Lead & Scale CRM Projects: Own and ensure the success of Vault CRM projects owned by your team, scaling operations to meet customer demand, ensuring high customer satisfaction, and continuously incorporating lessons learned for future improvements • Customer relationships: Build and maintain strong customer relationships with select enterprise accounts in addition to strategic smaller accounts • Organizational Optimization: Lead and optimize the organizational structure for the full CRM suite, directly managing a team of CRM consultants and driving a more matrixed working model across services and business consulting functions • Strategic Team Management: Effectively manage and optimize across the CRM Professional Services team, scaling teams up and down to efficiently staff migration and commercial projects; shape hiring and talent development • Drive Business Growth & Value: Contribute directly to scaling commercial services business and champion new value propositions to keep services strategic • Practice Management: Lead CRM team, shape hiring strategy, and manage key operational processes to ensure customer success

🎯 Exigences

• Proven ability to successfully build and manage customer relationships, escalations, and consultant situations • Recognized mentor with excellent communication and interpersonal skills • Ability to source, assess, and attract candidates that fit within the Veeva culture • 10+ years of work experience with consistent advancement and demonstrated growth

🏖️ Avantages

• Medical, dental, vision, and basic life insurance • Flexible PTO and company paid holidays • Retirement programs • 1% charitable giving program