Customer Success Representative

🕒 il y a 10 mois

🌽 Illinois – Distant

🌽 Illinois – Remote

💵 $48 000 - $55 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Tempus AI

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2015

🧬 Biotechnologie

🤖 Intelligence artificielle

Healthcare • Biotechnology • Artificial Intelligence

Tempus AI est une entreprise de technologie de santé avancée spécialisée dans la médecine de précision grâce à l'utilisation de l'IA et du profilage génomique. L'entreprise fournit des solutions innovantes dans plusieurs domaines médicaux, notamment l'oncologie, la cardiologie, la neurologie et la psychiatrie. Tempus permet aux prestataires de soins de santé de prendre des décisions thérapeutiques éclairées en intégrant des données du monde réel, un appariement d'essais cliniques et des tests algorithmiques pour améliorer les résultats des patients et accélérer le développement de médicaments.

Description

• Communicate directly with various members of partner labs to manage sample and document requests, triage order issues, and coordinate shipping and receiving. • Work cross-functionally (e.g., Customer Success, Sales, Lab) to ensure we meet/exceed goals related to customer retention and (perceived + actual) turnaround time. • Build and maintain effective relationships which create a high level of trust with laboratory employees, sales representatives, and internal stakeholders. • Use proactive problem-solving skills to create and offer solutions to customers of varying complexity. • Maintain frequent contact with sales and other externally-facing teams to ensure customer engagement efforts are aligned and provide relevant updates to internal teams in CS, Sales, CommOps, etc. • Respond to inquiries by phone, email, and in person quickly and professionally. • Identify and assess customer needs to achieve satisfaction.

🎯 Exigences

• 4 year college degree in Biological Sciences or similar, preferred. • Exceptional customer service skills and strong interpersonal skills. • Ability to communicate effectively with patients by telephone and email. • Ability to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner. • Highly organized and systematic, superb attention to detail and ability to complete tasks with a high degree of accuracy. • Show initiative and ability to work as part of a high-level team while working independently on mission-critical tasks. • Proven ability to learn new skills quickly and adapt to new processes smoothly. • General office equipment and software knowledge and computer proficiency.

🏖️ Avantages

• incentive compensation • restricted stock units • medical and other benefits depending on the position