Customer Service Representative, German-speaking

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51 - 200 employés

🛍️ eCommerce

📣 Marketing

eCommerce • Marketing

Nous avons commencé par aider les entreprises à être trouvées, choisies et à engager une audience en ligne grâce à notre suite d'outils logiciels. Ensuite, nous avons évolué vers une plateforme de commerce conversationnel qui permet aux entreprises de tisser des relations avec leurs clients sur les appareils et réseaux qu'ils utilisent le plus souvent.

Description

• You will ensure the smooth daily operation of our services by providing telephone and email support • You will work scheduled shifts, with appropriate shift bonuses for night shifts, Sundays, or pre-determined holidays. • You make sure that our drivers and passengers feel supported in all matters and always help them in their questions or concerns • You will care for customer satisfaction and making sure that issues are resolved • You will have plenty of opportunity to grow with your tasks and responsibilities if you so choose, and increase your compensation accordingly

🎯 Exigences

• You speak fluent German (C2 or native) and English (C1 or C2) • You are a good communicator and able to always find the right tone in different contexts • You enjoy providing advice and support over the phone • You remain calm even in stressful situations and are able to develop creative solutions in real time • Even if you don’t have experience as a call center employee, you’re here to learn and want to deliver a great service • You’re passionate about our mission to enable accessibility to mobility and reduce the world's carbon footprint • You are technology-savvy and enjoy working with modern IT tools.

🏖️ Avantages

• 100% work from home, as long as you’re based in Germany • State of the art hardware for you to perform your work worry free • The possibility of working for a company who has a strong mission of improving the quality of life for those who need it most • 30 days of vacation per year