Customer Service Representative

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🕒 il y a 2 jours

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Virtual Assist

Site WebLinkedInTous les Emplois

11 - 50 employés

🤝 B2B

⚡ Productivité

☁️ SaaS

B2B • Productivity • SaaS

Virtual Assist est un service qui fournit des assistants virtuels experts pour aider les propriétaires d'entreprises à déléguer des tâches chronophages telles que l'administration, la gestion des emails et des réseaux sociaux. En libérant du temps, Virtual Assist permet à ses clients de se concentrer sur le développement de leur entreprise et de prendre des décisions impactantes sans être submergés par des responsabilités de routine. Que ce soit pour les petites entreprises ou les conseillers financiers, l'entreprise vise à améliorer la productivité et à rationaliser les opérations à un tarif compétitif.

Description

• Handle inbound and outbound customer communication via phone, email, SMS, or chat • Provide professional and timely customer support while maintaining a positive client experience • Update and manage customer information accurately in JobNimbus CRM • Follow company SOPs, scripts, and workflows consistently • Schedule appointments and coordinate follow-ups with clients and internal teams • Monitor customer inquiries and ensure all tickets or requests are resolved promptly • Document customer interactions, notes, and updates inside the CRM • Assist with lead management, status updates, and pipeline tracking • Perform data entry and maintain organized digital records • Escalate customer concerns or urgent issues to the appropriate department • Coordinate with sales and operations teams to ensure smooth customer onboarding and service delivery • Track task completion and maintain daily productivity targets • Assist with quality assurance by ensuring all processes are completed accurately • Maintain confidentiality of customer and company information • Provide general administrative support and assist with special projects as needed

🎯 Exigences

• At least 2 years of experience in Customer Service, Virtual Assistance, or Administrative Support • Excellent verbal and written English communication skills • Neutral or minimal accent is required • Experience using CRM platforms, preferably JobNimbus • Ability to follow SOPs and structured workflows with high accuracy • Strong organizational and multitasking skills • Comfortable handling customer concerns professionally • Proficient in Google Workspace or Microsoft Office Suite • Ability to work independently with minimal supervision • Strong attention to detail and problem-solving skills • Stable internet connection and quiet work environment required • Must have access to a static IP address through a reliable VPN provider such as NordVPN or Surfshark

🏖️ Avantages

• Work-from-home opportunity. • Opportunity to contribute to a growing business by enhancing efficiency and client experience. • Supportive and collaborative work environment.