Account Manager, Member Relations – Continental Europe

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Virtuoso Travel

Site WebLinkedInTous les Emplois

201 - 500 employés

🏨 Hôtellerie

💼 Conseil

📦 Logistique

Hospitality • Consulting • Logistics

Virtuoso Travel est un réseau de voyage de luxe qui connecte les voyageurs à une sélection soignée de conseillers en voyages et d'expériences de voyage exclusives. L'entreprise se concentre sur l'offre de solutions de voyage haut de gamme, fournissant des services personnalisés aux passionnés en quête de vacances uniques et luxueuses. Avec une forte emphase sur les itinéraires sur mesure et l'accès privilégié aux meilleures destinations et expériences, Virtuoso Travel s'adresse à une clientèle exigeante qui valorise la qualité et l'attention aux détails dans leurs plans de voyage.

Description

• Providing input into the regional business plan and budget. • Supports delivery and execution of the business plan. • Ensuring compliance with the Virtuoso "playbook". • Delivery of the key performance metrics as outlined in the Business Plan. • Accountability for the member account plans (maps), aligning member’s growth & profitability plans with Virtuoso sales, professional development and marketing programs. • Maintenance and execution of the company CRM platform. • Input into the Virtuoso Owner/Manager Regional Communication and Professional Development programs under the direction of the General Manager. • Proactive interdepartmental engagement. • Engagement in regional market events and Global Virtuoso events. • Provide support to General Manager in identifying and developing new business opportunities and monitoring of competitive context. • Develop and execute an acquisition plan to meet New Membership targets according to financial plan. • Execute new member onboarding as directed by General Manager and SVP Membership. • High profile attendance in member conferences, meetings and education programs. • Competitor analysis and reporting. • Management of critical member matters. • Oversight of production reporting and disputes process to ensure completion in a timely manner. • Other duties as required.

🎯 Exigences

• Tertiary qualification in Business, Travel & Tourism Management or Marketing • 2+ years of related work experience including industry experience, understanding of the luxury market, prior account management experience and experience contributing to team performance • Proficient in Microsoft Office Suite • Fluency in English required • Fluency in German and/or Spanish also required. • Project management • Excellent presentation skills • Interpersonal skills • Results oriented with a focus on commercial delivery and understanding of financials. • Strong quality service attitude and approach • Self-motivated and energetic • Champion of company goals and objectives • Innovation – Forward thinking, curious and creative • Commercial acumen – negotiation and strategy • CRM – proficiency in using company platform • Marketplace Awareness – Current business and travel industry trends knowledge • Analytical Skills (intermediate) – Ability to collect and analyze information, problem solve, and make decisions • Collaboration – Strong skills in inspiring the win-win-win

🏖️ Avantages

• Health insurance • Professional development