Business Applications Analyst – RentCafe, Wellness

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Welltower™ Inc. (NYSE:WELL)

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501 - 1000 employés

Fondée en 1970

🏠 Immobilier

🧘 Bien-être

Real Estate • Wellness

Welltower™ Inc. (NYSE : WELL) est une société d'investissement immobilier du S&P 500 axée sur le logement pour les seniors et le bien-être aux États-Unis, au Royaume-Uni et au Canada. L'entreprise possède et exploite un portefeuille de plus de 2 000 communautés de logements pour seniors et bien-être situées à l'intersection du logement et de l'hospitalité, mettant l'accent sur des communautés de location dynamiques pour les personnes âgées. Agissant en tant que société d'exploitation au sein d'une structure immobilière, Welltower utilise une allocation disciplinée du capital, la science des données et une plateforme opérationnelle de bout en bout (le Welltower Business System) pour stimuler une croissance à long terme par action et des résultats opérationnels supérieurs.

Description

• Develops and leverages relationships with internal and external stakeholders to meet strategic business objectives • Provides expertise in designing and optimizing resident journeys, ensuring standardization • Work closely with the Yardi Implementation team and third-party data consultants in the execution of the implementation of the CRM and RentCafé modules • Works closely with AVP, Operations in the development and implementation of comprehensive training programs across multiple mediums • Contributes to maintaining project plans and timelines • Conducts comprehensive training to ensure proficient CRM and RentCafe system use • Provides ongoing support addressing issues, and continuously optimizing workflows • Collaborates with internal support teams to resolve challenges • Implements quality assurance processes • Understands and fosters cross-program and cross-functional dependencies to champion execution success and maximize value capture • Establishes best practices and ensures solution delivery adheres to defined standards • Manages to business case or approved budget by controlling spend related to one-time and recurring costs while generating value or earnings by driving ROI • Develops regular and thorough status communications for senior leadership and stakeholders • Anticipates and mitigates risks, dependencies, and impediments to facilitate resolutions

🎯 Exigences

• At least 3 years of operations, financial, or technology implementation • Strong understanding of customer journey design and best practices • Proven experience working on complex CRM implementation projects • Preferred experience with Yardi’s CRM, RentCafé and associated modules • Project Management and Technical Support experience • Experience planning and working on implementations of system changes in a SOX environment is preferred • Bachelor’s degree in accounting, finance, marketing, or a related field is preferred • Agile, Six Sigma, or PMP certification strongly preferred

🏖️ Avantages

• Competitive Base Salary + Annual Bonus • Generous Paid Time Off and Holidays • Employee Stock Purchase Program – purchase shares at a 15% discount • Employer-matching 401(k) Program + Profit Sharing Program • Student Debt Program – we’ll contribute up to $10,000 towards your student loans! • Tuition Assistance Program • Comprehensive and progressive Medical/Dental/Vision options • Professional Growth • And much more!