Account Manager I – Black Credit Card

🕒 il y a 5 jours

🎰 Nevada – Distant

🎰 Nevada – Remote

💵 $17 / heure

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

💰 Responsable de comptes

🚫👨‍🎓 Aucun diplôme requis

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Westlake Financial

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 1988

💸 Finance

💳 Fintech

👥 B2C

Finance • Fintech • B2C

Westlake Financial est une entreprise de financement automobile axée sur le consommateur qui propose des prêts indirects pour véhicules via un réseau national de concessionnaires. Elle offre une pré-qualification en ligne, la gestion de compte, le traitement des paiements, le suivi gratuit du score de crédit et des options de prêt sécurisé supplémentaires via des affiliés pour aider les clients à financer, refinancer ou utiliser leur véhicule comme garantie. L'entreprise soutient les concessionnaires avec des solutions de financement indirect et des outils numériques pour simplifier le processus d'achat de voiture.

Description

• The 60-Day Collector plays a key role in helping Westlake Financial reduce delinquencies and protect our portfolio. • You’ll work with customers whose accounts are 31–60 days past due, using communication, problem-solving, and persistence to find workable solutions and prevent loan losses. • Negotiate with customers to develop payment plans that fit their individual situations. • Meet and exceed daily and monthly goals while maintaining quality and compliance standards. • Make outbound calls that lead to successful payments or timely arrangements to resolve delinquencies. • Collaborate with teammates and contribute to the department’s overall success. • Manage a high volume of calls efficiently and professionally in a fast-paced environment. • Use skip-tracing tools to locate customers or collateral when needed. • Reduce delinquency within your assigned queue and contribute to department-wide goals. • Follow company policies and quality standards to ensure accuracy, compliance, and excellent customer experiences.

🎯 Exigences

• Type at least 35 WPM with strong computer and data-entry skills. • Some experience in credit card collections or a related financial services role • Excellent communication and negotiation abilities with professional phone etiquette. • Flexible schedule – willing to work overtime and weekends when needed. • Able to multitask and stay organized in a fast-paced environment. • Understanding of collection laws, including the Fair Debt Collection Practices Act (FDCPA). • Proficient in Microsoft Excel and Outlook; comfortable navigating web-based applications. • Team-oriented with a positive, dependable attitude. • 2+ years of experience in a collections environment preferred. • High school diploma or equivalent required.

🏖️ Avantages

• Medical, Dental, and Vision benefits • Life Insurance and Long-term disability plans • Flexible Spending Account • 401K matching • Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching • Wellness Programs • Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only) • Career Path Opportunities • Discounts on Parks, Museums, Movie Tickets, and Attractions • Employee Loan Assistance • Annual Flu Shot • Paid Vacations Days • Paid Sick days • Paid holidays • HGym (available in our Los Angeles, CA & Dallas,TX office) • Rental Car Discounts • Dell Member Purchase Program