Customer Success – Digital Nomad Community

Emploi pas sur LinkedIn

🕒 il y a 9 mois

🇬🇧 Royaume-Uni – Télétravail

💵 $25 000 - $50 000 / an

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

🏆 Customer Success

🚫👨‍🎓 Aucun diplôme requis

👻 Score fantôme 58%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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WiFi Tribe

Site WebLinkedInTous les Emplois

1 - 10 employés

💼 Conseil

🏨 Hôtellerie

📦 Logistique

Consulting • Hospitality • Logistics

WiFi Tribe est une communauté de professionnels à distance, freelances et entrepreneurs qui vivent, travaillent et explorent ensemble de nouveaux lieux à travers le monde. Chaque mois, les membres se retrouvent dans une nouvelle ville pour vivre un mélange unique de travail et de voyage, créant ainsi un environnement propice à la croissance professionnelle et à l'échange culturel. En mettant l'accent sur la création de liens profonds et d'expériences partagées, WiFi Tribe sélectionne ses membres à travers un processus d'entretien minutieux, favorisant une communauté diversifiée caractérisée par la confiance mutuelle et l'ouverture. Le groupe offre une flexibilité en matière de voyage et de collaboration, permettant aux membres de participer à différents 'Chapters' sur divers continents, créant ainsi des expériences de voyage personnalisées.

Description

• Own Tribe Support. This means managing and responding to all email communication with the WiFi Tribe community, owning the full bookings process, and being the champion/voice for our members to the rest of the team. • Sales support & new member orientation. Help applicants who were accepted by our Admissions team in making their decision to join the community, and make their journey into the community smooth and successful. • Trip consulting & sales. Advise members on what Chapters might be best suited for their journey, discuss and alleviate concerns. Own the full booking process start to finish. • Community engagement. Get involved with community initiatives and get creative about ways to engage and strengthen our community. • Paying attention to details. In your application, there will be a question about your favourite country. Respond to it with the word "detail", so we know you read everything. • Keep members informed. Write member-facing documentation, PDFs, and communications to inform the community about big updates. Ensure members always feel fully informed at the right time. • 1% improvement every day. Set aside time to make impactful, long-term improvements and carefully document all processes within your department. • AI-powered efficiency. Leverage AI tools to streamline workflows, gather insights, and generate data-driven recommendations. • Process improvement & documentation. Identify operational or administrative bottlenecks and propose creative, tech-forward solutions. Document everything diligently to create the ultimate Tribe Support playbook. • Culture advocate. Model WiFi Tribe’s values in everything you do.

🎯 Exigences

• 2+ years working in customer success or similar field • Experience in a sales role • Native-level English with impeccable grammar and very strong writing skills • Strong organisational skills • Attention to detail • Tech-savvy and a quick learner and early adopter of new tools and technologies • Very comfortable with AI tools (e.g., ChatGPT, Claude) • Proactive problem-solver who identifies needs before they arise • Strategic doer applying critical thinking to all tasks • Autonomous (you'll be super successful with zero management) • High integrity • Ability to work in a European/African or North/South American timezone (between 12-8pm ± 2 hours Central European Time (CET) so you have enough overlap with Asia and the Americas)

🏖️ Avantages

• Fully Remote: Work from anywhere in the world—home office or a beachside café. • Global Community: Engage with 700+ remote-working entrepreneurs and professionals and build your personal global network. • Free Travel Opportunities: Join some of our WiFi Tribe Chapters for free (when last-minute spots are available) and experience travel adventures in some of the world’s most iconic destinations. • Professional Development: We invest in our team through sponsored learning resources and conferences. • Flexible Work: Balance personal and business tasks in a schedule that suits your style, as long as you're able to get everything done and respond on time.