Partner Support Specialist

🕒 il y a 3 mois

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Xometry

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2013

💰 €75 000 000 Series E en 2020-09

Manufacturing • Technology • Engineering

Xometry est une place de marché leader dans le domaine de la fabrication numérique, offrant une gamme complète de solutions de fabrication et de production à la demande. Spécialisée dans l'impression 3D, l'usinage CNC, le moulage par injection et la fabrication de tôlerie, Xometry dessert des industries telles que l'aérospatial, l'automobile, le médical et l'électronique. L'entreprise propose des devis instantanés, des retours sur la fabricabilité (DFM) et une assurance qualité grâce à son vaste réseau mondial de fournisseurs, permettant aux clients de gérer efficacement la création de prototypes, la production en grande série et la fabrication de pièces sur mesure. Xometry met l'accent sur la durabilité environnementale avec des initiatives telles que la compensation des émissions de carbone, et propose des fonctionnalités telles que le Xometry Instant Quoting Engine et Teamspace pour une collaboration de projet optimisée.

Description

• Establish a trusted advisor/advocate relationship while onboarding new partners, by providing a flawless first experience as measured by engagement programs; • Own the Partner relationship for a large portfolio of accounts throughout the partner lifecycle, including leading partner meetings/communications virtually and in-person; • Maintain and cultivate a value-driven, collaborative partnership with partners; develop an understanding of partner objectives and KPIs and provide targeted coaching when KPIs are not being met; • Determine and share best practices representing both Xometry and Industry trends; • Interpret partner insights to drive change in product and act as a voice of the Partner to drive the Xometry strategic roadmap; • Respond to applicable Zen Desk tickets in accordance with our OLAs; • Receive, document and act on service escalations from Partners; • Create SOPs and prepare documentation to create an environment of standardization; • Act as a liaison between internal teams to ensure Partner needs are being met.

🎯 Exigences

• Strong fluency with Word, PowerPoint, and Excel • Superior written and verbal skills; the ability to convey empathy, urgency, and ownership in every interaction • Best-in-class service skills • Ability to quickly assimilate change and provide an excellent service experience while working in an environment of quickly evolving procedures and expectations • Excellent project management and time management skills • Experience analyzing data and trends

🏖️ Avantages

• Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. • For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.