Director of Onboarding – Enablement

🕒 il y a 1 mois

🐎 Kentucky – Distant

🐎 Kentucky – Remote

💵 $84 000 - $114 000 / an

⏰ Temps Plein

🔴 Expert

👔 Directeur

👻 Score fantôme 33%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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ZipLiens

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11 - 50 employés

💼 Conseil

🏥 Santé

🛡️ Assurance

Consulting • Healthcare • Insurance

ZipLiens est une entreprise spécialisée dans les services de résolution de privilèges en matière de dommage corporel. Elle propose des solutions technologiques et des services d'experts en négociation pour aider les cabinets d'avocats à économiser du temps et des ressources consacrés à la résolution de divers types de privilèges, tels que ceux de la santé et des assurances. ZipLiens s'intègre aux cabinets spécialisés en dommage corporel pour offrir des économies significatives de temps et de coûts, améliorant ainsi la productivité et la rentabilité. Leurs services incluent également la transparence des processus et des communications réactives via un portail client. ZipLiens vise à assurer des réductions de privilèges de qualité et en temps opportun en gérant des cas liés à Medicaid, Medicare, les privilèges militaires, les assurances maladie privées, les privilèges hospitaliers, et plus encore. Ils sont dignes de confiance par les principaux cabinets d'avocats à travers les États-Unis pour leurs compétences efficaces et efficientes en résolution de privilèges.

Description

• Own the end-to-end new customer implementation experience from signed agreement through steady state • Create and operate a standard onboarding framework with owners, stage gates, service commitments, and measured time to value • Define onboarding paths for standard, pilot, custom, cross-product, and vertical-specific engagements • Coordinate onboarding across Customer Success, Account Management, Operations, Product Support, Sales, Partnerships, Product, Finance, and Marketing • Identify off-track onboardings, perform root cause analysis, and lead interventions • Build customer-facing knowledge bases, tutorial and walkthrough videos, one-pagers, training decks, and portal adoption materials • Design and deliver kickoff, live, self-serve, refresher, internal training, certification, and ramp curricula • Establish content governance with versioning, review cadence, named owners, and brand consistency • Define and report onboarding and enablement KPIs, including completion, time to value, training participation, content utilization, and early adoption • Use AI and data to identify customer friction, improve onboarding, and develop content and automation • Collect post-onboarding feedback and translate it into program changes • Surface onboarding and adoption friction to Product and advocate for improvements • Own the Sales-to-Onboarding handoff and the transition from onboarding to ongoing account management • Design the Onboarding & Enablement function, including structure, roles, documentation, and hiring sequence • Design the program for expansion into new verticals and business lines

🎯 Exigences

• 5+ years in customer onboarding, implementation, customer education, or enablement within B2B SaaS or tech-enabled services, including 3+ years owning a program end to end or leading a team • Demonstrated experience building an onboarding or implementation program from scratch, or materially rebuilding one, with measurable results • Hands-on content creation experience across knowledge base articles, video tutorials, decks, one-pagers, and structured training curriculum • Experience driving adoption of a customer-facing portal or platform • Proven ability to run programs across teams that do not report to them, with clear ownership and follow-through • Proven ability to operate as a founding function owner, setting priorities independently and bringing forward recommendations rather than open questions • Proficiency with enablement and support tooling, including knowledge base and help center platforms, video and screen capture tools, learning management systems, and CRM such as HubSpot • Instructional design or adult learning experience is preferred • Bachelor's degree required; focus in business, communications, education, or a related field is preferred • Experience in legal services, personal injury, or litigation-adjacent technology is preferred • Ability to travel up to 20% • Applicants must be authorized to work in the United States without the need for employer-sponsored visa support now or in the future

🏖️ Avantages

• Private Health Care Plan (Medical, Dental & Vision) • Company HSA contributions for HDHP participants • Flexible Spending Accounts (Health & Dependent Care) • Company-Paid Short-Term Disability Coverage • Voluntary Long-Term Disability, Life, AD&D, and Supplemental Coverage Options • 401(k) Plan with Company Match • Paid Time Off (Vacation, Sick Time & Select Holidays) • Paid Parental Leave • Opportunity for a discretionary bonus

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