Key Account Manager

Emploi pas sur LinkedIn

🕒 il y a 1 mois

🇬🇧 Royaume-Uni – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💰 Responsable de comptes

👻 Score fantôme 26%

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🗣️🇺🇸🇬🇧 Anglais requis

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Logo of ZOE.COM

ZOE.COM

- employés

🏥 Santé

🍽️ Alimentation et boissons

📣 Marketing

Healthcare • Food & Beverage • Marketing

ZOE. COM est une entreprise axée sur le consommateur, spécialisée dans la santé et la nutrition personnalisée. Elle combine un coaching basé sur une application, des tests du microbiome intestinal et des produits par abonnement pour aider les gens à améliorer leur digestion, leur énergie et leur bien-être global. S'appuyant sur des recherches scientifiques à grande échelle et des essais contrôlés randomisés, ZOE offre des conseils alimentaires personnalisés, un test de santé intestinale, une application pour les membres, et vend un supplément à base de plantes (Daily30+) directement aux consommateurs.

Description

• Own retailer onboarding, launch planning, and critical path management from account setup through live trading • Coordinate retailer setup requirements, including product information, pricing, pack details, barcodes, imagery, product copy, specifications, delivery requirements, promotional setup, and portal inputs • Manage day-to-day retail account relationships and handle retailer questions, risks, blockers, decisions, and follow-up actions • Track trading performance across sales, rate of sale, availability, stock, promotional performance, placement, distribution, complaints, and retailer reporting • Turn performance results into clear actions and recommendations • Partner with Commercial and Marketing on promotions, retailer moments, in-store execution, and account growth opportunities • Lead future retailer negotiations and prepare commercial inputs, trading-term considerations, operational requirements, and follow-up actions • Support forecasting, order tracking, stock visibility, and service-risk management • Support selected key commercial partnerships through partner follow-ups, performance tracking, and issue resolution • Build repeatable account management processes, templates, and playbooks for scaling into additional retailers and channels • Collaborate with Commercial, Finance, Legal, Marketing, Growth, Product, Quality, Customer Operations, Creative, suppliers, warehouses, and logistics providers

🎯 Exigences

• Experience managing retail accounts, key accounts, commercial operations, or retail operations activity • Experience ideally within FMCG/CPG, grocery, health and wellness, food, supplements, or consumer products • Knowledge of the UK retail environment, ideally across grocery, high street, or consumer health and wellness channels • Confidence managing critical paths, retailer systems, portal administration, product setup, trading terms, promotional calendars, and cross-functional launch readiness • Understanding of forecasting inputs, order and stock tracking, trading performance reporting, availability, rate of sale, promotions, and operational factors affecting commercial decisions • Strong stakeholder management and ability to coordinate internal teams, external partners, and retailer requirements • Ability to use performance data to identify risks, opportunities, and next actions across sales, stock, placement, replenishment, pricing, and promotions • Strong negotiation skills and ability to balance commercial ambition with operational requirements • Comfort working in a fast-moving, evolving environment and creating scalable ways of working

🏖️ Avantages

• Remote work arrangement • Streamlined 4-step hiring process • Average hiring process of 20 to 30 days • Flexible interview timeline to match the candidate’s schedule and personal preference • Reasonable accommodations during the interview process • Equal opportunity employer

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