Enterprise Solutions Manager

🕒 July 6

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11:11 Systems

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2020

🤝 B2B

🔒 Cybersecurity

🏢 Enterprise

💰 Private equity on 2021-10

B2B • Cybersecurity • Enterprise

11:11 Systems is a provider of a resilient cloud platform and managed IT services focused on helping organizations modernize, protect, and manage their infrastructure. They offer managed public and private cloud, high-performance object storage, backup (including Veeam and Cohesity), disaster recovery as a service (DRaaS), and a suite of security services such as continuous risk scanning, managed detection and response (MDR), managed SIEM, and EDR. They also provide networking solutions (SD‑WAN, SASE, managed connectivity), consulting, and a Cloud Console for centralized management, targeting enterprise and professional customers.

📋 Description

• Document and understand the customer’s current, future / desired state, business goals and challenges, capabilities, and IT investments. • Provide technical and strategic direction from initial solution design to steady state, based on industry and 11:11 Systems best practices • Serve as the single point of ownership for technology solutions and coordinate resources globally to optimize customer and 11:11 Systems value. • Implement and manage effective governance practices and procedures across contracted scope of responsibilities (including change, incident, request, event, problem, and vendor management) • Develop highly productive customer relationships and become a Trusted Advisor by providing thought leadership to help shape and grow our value to the customer • Direct lifecycle management (LCM) activities to maintain up to date technical documentation, including production & recovery configurations, application dependency maps, run books and procedures, patching schedules, overall solution architecture document, recovery strategies / plans and contract changes • Develop recovery strategies to meet customer RTO/RPO and conduct periodic testing to document recoverability • Manage service / relationship risk areas and takes steps to mitigate. • Contribute to securing renewals for expiring contracts by documenting and articulating our value to the customer. • Participate in engineering efforts required to develop new capabilities to meet customer requirements, document results and sample deliverables. • Identify sales opportunities and collaborate with Account Executives to grow revenue. • Process customer self-service sales requests when needed. • Meet/Exceed SLA targets by driving service management disciplines around incident, change, and problem management. • Develop content and effectively lead Monthly Service Reviews and Quarterly Business Reviews (QBRs) and other strategic client meetings requested by the customer. • Work supportively with colleagues, operating in a manner that is consistent with 11:11’s Code of Business Ethics and Company Values • Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies • Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements • Additional duties as assigned

🎯 Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field • 10+ years of professional IT experience with at least 3 years of demonstrated experience related to Enterprise focused TAM role, Solution Architecture and Customer facing Service delivery experience within complex environments. • Technology certifications preferred, such as MCSE, CCIE, RHCE, VCP, CCDP, Cloud etc • At least one professional certification (eg. ITILv3, TOGAF, PRINCE2 etc.), or equivalent demonstrable skills and experience • Functional knowledge and experience on following: Windows Server Virtualization; including VMWare & Hyper-Vs • Networking; including routing and switching, security, and firewalls • Storage & backup services/administration • Database; Understanding of data models and data flows in complex multitier database and application environments. • Unix/Linux • BCP & DR scenarios/solutions • Knowledge of Multi-Tier Application architecture design

🏖️ Benefits

• Standard Life Pension Scheme • Healthcare Insurance Plan • Cash Plans • Income protection • Life assurance • Paid Vacation & Holidays • Leave of absences