Software Implementation Specialist

🔥 2 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 Solutions Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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3E

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1988

📋 Compliance

☁️ SaaS

🤝 B2B

Compliance • SaaS • B2B

3E is a regulatory compliance software company that provides enterprise-grade solutions for chemical and product stewardship, safety data sheet (SDS) management and authoring, supply chain visibility, and sustainability. Built on three decades of curated regulatory intelligence, 3E offers AI-enabled regulatory data, integrated APIs, SAP integrations, and workflow tools to help manufacturers, suppliers, and compliance professionals manage global regulatory requirements (REACH, TSCA, GHS, PFAS, Proposition 65, etc. ), automate SDS workflows, and support product transparency and sustainability reporting. The company serves large B2B customers and supplier networks, managing tens of millions of SDS and engaging hundreds of thousands of suppliers.

📋 Description

• Lead assigned customer implementations from internal handoff and kickoff through configuration, validation, foundational training, launch, and formal handoff • Conduct implementation discovery and confirm customer data readiness, environment requirements, security considerations, and integration prerequisites • Translate the scope of work into documented implementation plans with milestones, deliverables, dependencies, assumptions, and customer responsibilities • Configure customer environments, including inventory and structure, users and roles, integrations, and core workflows • Work directly with customer contacts and administrators to validate solutions and deliver foundational training • Coordinate with Product, Engineering, Data, Cloud, technical specialists, and external implementation partners • Track milestones and identify risks, dependencies, and potential scope changes • Follow change-control processes for requests beyond agreed scope • Hold customers accountable for data readiness, resourcing, testing, and sign-offs • Execute post-onboarding Value Realization Projects, including migrations, data remediation, integrations, inventory optimization, and workflow enablement • Maintain accurate project records and documented handoffs across multiple concurrent implementations • Build technical proficiency across 3E products, troubleshoot implementation issues, and identify risks; coding is not required • Surface customer-reported bugs, product issues, and feature requests to internal teams

🎯 Requirements

• 2–3 years of experience in software implementation, customer onboarding, technical account or project management, or professional services, ideally within B2B SaaS, technology, or information services • Strong technical aptitude and ability to configure software, troubleshoot setup issues, and learn new products • Experience managing multiple concurrent customer projects or implementations to deadlines and measurable outcomes • Ability to translate customer requirements and agreed scope into clear implementation activities, milestones, and deliverables • Strong written and verbal communication, prioritization, analytical, and problem-solving skills • Demonstrated cross-functional experience and ability to build productive customer relationships • Proficiency with CRM tools such as Salesforce or HubSpot and Microsoft Office, with comfort working with data and systems of record • Ability to navigate ambiguity, competing priorities, and changing customer needs • Willingness to travel 10–20% • Bachelor’s degree in business, information systems, environmental science, or a related field, or equivalent experience (preferred) • Experience developing or improving onboarding processes and customer journeys (preferred) • Familiarity with Pendo, Gong, or Zendesk (preferred) • Understanding of time-to-value, onboarding, adoption, or usage analytics (preferred) • Exposure to environmental, regulatory, compliance, chemical management, SDS, EHS, or sustainability software (preferred) • Multilingual capability and/or experience supporting customers across global markets (preferred) • Must be based in one of the states where 3E is authorized to hire and eligible to work without sponsorship • Must be authorized to work in the UK

🏖️ Benefits

• Remote work within the UK • Opportunity to work at a mission-driven company combining startup agility with industry-leader stability • Work with enterprise customers and global experts • Professional development through building technical proficiency across 3E products • AI Notetaker interview recording and transcription, with the option to opt out without impact on candidacy

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