Data Analyst, MI Analyst

🔥 6 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📉 Data Analyst

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Capita

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

💼 Consulting

🏥 Healthcare

🛡️ Insurance

💰 Seed Round on 2018-01

Consulting • Healthcare • Insurance

Capita is a business focused on providing essential internet services related to the management of cookies on websites. Although the text is primarily informational about cookies and their legal implications within the EU, Capita likely deals with compliance and privacy policies to help businesses adhere to regulations, ensuring effective data management and user experience online.

📋 Description

• Produce daily, weekly and monthly management information reports and dashboards • Analyse operational performance across SLAs, KPIs, service levels, volumes, quality and customer outcomes • Create and maintain reporting packs for operational and client governance meetings • Validate data accuracy, investigate anomalies and support data quality improvements • Identify trends, risks and opportunities through analysis and performance reporting • Provide insight and recommendations to operational stakeholders • Support ad hoc reporting requests and urgent business intelligence requirements • Collaborate with Operations, Workforce Planning, Quality and Continuous Improvement teams • Develop and improve reporting solutions, dashboards and MI processes

🎯 Requirements

• Previous experience in a Data Analyst, MI Analyst, Reporting Analyst or similar analytical role • Experience producing management information and operational reporting • Advanced Excel skills, including data manipulation, validation and analysis • Experience creating dashboards, reports and performance packs • Strong analytical skills and ability to interpret data and present findings clearly • Understanding of operational performance measures, KPIs and service metrics • Strong attention to detail and commitment to data accuracy • Ability to manage multiple priorities and work to tight deadlines • Excellent communication skills with ability to explain complex information to non-technical stakeholders • Desirable: experience using Power BI or similar data visualisation tools • Desirable: SQL knowledge or experience querying data sources • Desirable: exposure to Snowflake or other cloud-based data platforms • Desirable: experience in contact centre, customer service, outsourced services or operational environments • Desirable: experience in public sector or regulated industries • Desirable: knowledge of workforce management or customer contact technologies

🏖️ Benefits

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave • Paid day out of the office for volunteering • Auto-enrolment to company pension • Life assurance • Cycle2work scheme • 15 weeks’ fully paid maternity, adoption and shared parental leave • Two weeks’ paternity pay • Voluntary lifestyle benefits including retail, socialising, health & wellbeing, travel and technology discounts • Employee Network Groups • Career development and learning opportunities • Inclusive, barrier-free recruitment process and workplace adjustments