Senior Pension Administrator

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🖥️ Administration

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Capita

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

💼 Consulting

🏥 Healthcare

🛡️ Insurance

💰 Seed Round on 2018-01

Consulting • Healthcare • Insurance

Capita is a business focused on providing essential internet services related to the management of cookies on websites. Although the text is primarily informational about cookies and their legal implications within the EU, Capita likely deals with compliance and privacy policies to help businesses adhere to regulations, ensuring effective data management and user experience online.

📋 Description

• Authorise, review and check complex and manual calculations for accuracy and compliance • Support colleagues with technical queries and complex pension administration cases • Manage escalations, complaints, high-priority cases and complex customer enquiries through to resolution • Support Team Managers and Senior Pensions Technicians in meeting operational targets and service objectives • Monitor quality standards and provide constructive feedback • Coach, mentor and provide technical support to Trainee Pension Administrators and Pension Administrators • Assist with training delivery and colleague development • Participate in quality assurance activities • Identify complaints, conduct root cause analysis and implement corrective actions • Support workload planning and prioritisation to meet service standards and deadlines • Identify process improvements and recommend efficiencies • Ensure compliance with pension scheme rules, legislation, regulatory requirements and client procedures • Work within KPIs, quality standards and service level requirements • Promote knowledge sharing, collaboration and effective communication across the wider team

🎯 Requirements

• Proven pension administration experience, with strong knowledge of Defined Benefit (DB) pension schemes • Experience reviewing and authorising pension calculations, including complex and non-standard cases • Strong technical pensions knowledge and ability to apply scheme rules confidently and accurately • Experience coaching, mentoring or supporting colleague development • Excellent attention to detail, quality management and problem-solving skills • Strong numeracy skills and confidence performing and validating manual calculations • Experience handling escalated cases, complaints and complex customer queries • Excellent written and verbal communication skills • Strong organisational skills and ability to manage competing priorities and tight deadlines • Collaborative approach and commitment to supporting colleagues and team success • Good IT skills, including pension administration systems and Microsoft Office applications • Security Check (SC) Clearance required as part of onboarding • Typically must have lived continuously in the UK for the past five years to be eligible for SC Clearance • Up-to-date CV required with application

🏖️ Benefits

• 23 days' holiday (rising to 27) with the opportunity to buy additional days • Discounted insurance policies • Company matched pension • Life assurance • 15 weeks' fully paid maternity, adoption and shared parental leave • Two weeks' paternity pay • Discounts on retail, socialising, health and wellbeing, travel and technology • Flexible start times between 7.30am and 10am, depending on business requirements • Permanent employment opportunity