Customer Care Advisor

Job not on LinkedIn

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 £24.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Acacium Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1983

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Acacium Group is a unique healthcare solutions platform offering integrated specialized staffing and healthcare services. The company combines deep clinical expertise with digital capabilities, technology, and analytics to address the structural imbalance between workforce supply and demand in the healthcare industry. Acacium Group supports public and private healthcare providers to serve their patients efficiently and supports life sciences partners in their growth. It is one of the fastest-growing staffing specialists globally, creating an exciting employee experience that attracts high-performing talent.

📋 Description

• Act as a key point of contact for individuals going through the ADHD or Autism assessment process • Be the first point of contact for patients enquiring about ADHD and Autism assessments • Conduct screening calls • Support patients through the booking process • Schedule and manage appointments • Liaise with clinicians and patients to gain availability • Maintain accurate records and documentation • Monitor pathway progress • Identify and escalate risks, delays or issues where required • Support quality, compliance and reporting requirements through accurate data management

🎯 Requirements

• Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment • Excellent communication and stakeholder management skills • High attention to detail • Experience in a customer service driven environment

🏖️ Benefits

• Company-funded employer pension contributions • Life assurance • Healthcare benefits • 25 days’ annual leave plus Bank Holidays • Holiday entitlement increasing with length of service • Optional private medical insurance • Critical illness cover • Dental insurance • Healthcare cash plan • Holiday buy and sell • Gym scheme • Car scheme • Bike scheme • Technology voucher scheme • Season ticket travel loans • 24/7 wellbeing support for you and your immediate family • Employee Assistance Programme • Digital wellbeing app and wellbeing resources • Discounted neurodevelopmental assessments for you and your loved ones • Discounts on shopping, travel, entertainment, dining, lifestyle and more • Fully funded professional qualifications through apprenticeship programmes • Mentoring and coaching • Leadership development programmes • Online learning and development opportunities • Career development across the global organisation • Long Service awards • Exceptional performance and peer-to-peer recognition • Two paid volunteering days each year • Flexible working options and reasonable adjustments wherever possible