Customer Service Champion, Pet Insurance

Job not on LinkedIn

🔥 4 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Illinois Department of Human Services

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1997

🏛️ Government

🌍 Social Impact

Government • Social Impact

Illinois Department of Human Services is the state of Illinois agency responsible for planning, coordinating and delivering a broad range of human and social services to residents. It administers programs that support low-income individuals and families, people with disabilities, mental and behavioral health services, and other community assistance aimed at promoting well‑being and self‑sufficiency across the state.

📋 Description

• Support customers via live chat, email and outbound calls across product queries, quotes, policies, billing and renewals • Deliver clear, empathetic and easy-to-understand communication • Handle renewal and retention conversations, including premium increases and cancellations • Apply objection-handling techniques to retain customers and build trust • Process policy changes, MTAs, renewals and billing updates accurately • Maintain accurate customer records in line with compliance standards • Gather additional information to support underwriting decisions • Resolve first-line complaints and escalate where needed • Ensure activity aligns with FCA, GDPR and Consumer Duty requirements • Identify opportunities to improve customer experience and team processes

🎯 Requirements

• Proven experience in the pet insurance sector • Experience in customer service within pet insurance • Experience handling live chat, email and outbound calls • Clear, confident communication across all channels • Strong written and verbal communication skills • High attention to detail and strong administrative accuracy • Confidence in objection handling and explaining policy terms clearly • Experience using CRM or policy administration systems • Calm, customer-focused approach to problem solving and objection handling • Genuine passion for helping customers and delivering great service • Commitment to doing the right thing for customers, their pets and the business • Understanding of MTAs, renewals and retention (desirable)

🏖️ Benefits

• Travel expenses covered for required travel up to once per month • Supportive, pet-loving team environment • Opportunity to help build a best-in-class insurance experience • Diversity and inclusion commitment