Senior Performance Support Specialist

🔥 4 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

💝 Customer Support

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

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Unit4

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1980

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

Enterprise • SaaS • Artificial Intelligence

Unit4 is a company that develops and delivers cloud-based enterprise software solutions focused on ERP, HCM, FP&A, Financial Management, and S2C. The solutions are designed to enhance productivity and collaboration within organizations, specifically tailored for people-centered and service-focused institutions like Professional Services, Public Sector, Nonprofit, and Higher Education. Unit4's platform integrates AI to optimize operations across finance, HR, and project management, aiming to improve user experience and organizational agility. Their solutions cater to roles such as CFOs, CHROs, and CIOs, providing them with the tools to drive strategic outcomes, performance, and adaptability within their organizations.

📋 Description

• Perform performance tuning of Unit4 Financials by Coda before and after go-live • Troubleshoot technical and application performance issues across new implementations and existing business-as-usual implementations • Develop enhanced, proactive monitoring, detection, and remediation of performance issues • Develop proactive, continuous performance-tuning processes to maintain optimal performance levels • Comply with information security requirements and company procedures and policies • Deliver proactive performance and technical support before and after go-live as part of the U4F by Coda team • Collaborate with a Senior Performance & Optimisation Consultant and a Database Administrator • Attend occasional customer visits and in-person meetings when required

🎯 Requirements

• Good working knowledge of the Unit4 Financials by Coda application (mandatory) • 5+ years in customer success and performance optimisation • Hands-on use of AI productivity tools, such as Microsoft Copilot • AI-enabled productivity improvement and ability to spot automation opportunities • Experience in a database-centric, web-enabled environment • Ability to perform database tuning using SQL queries, indexes, statistics, and database views • Understanding of database replication • Understanding of web services and extension kit flows • Experience with Java-based applications and Java containers, including JBOSS and Wildfly • Experience implementing systems into SaaS Azure infrastructures • Knowledge of TCP/IP and fundamental networking concepts and protocols • Good communication and interpersonal skills • Logical problem-solving using a solid methodology • Ability to work under pressure • Enthusiastic and flexible • Strong team player • Candidates should be comfortable traveling for occasional in-person customer meetings • May require security clearance and background checks, including right-to-work, identification, criminal record declaration, and work history checks

🏖️ Benefits

• Flexible Leave Paid Time Off policy • Remote working opportunities • Global Wellbeing Days • Tools and guidance for professional growth • Talented colleagues, role models and mentors • Safe and inclusive working environment • Employee Resource Groups open to all • Sustainability initiatives through the Environmental, Social, and Governance strategy and Act4Good programme