Customer Service Incident Coordinator – Arabic/French

🔥 59 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TransUnion

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1968

💼 Consulting

📣 Marketing

📦 Logistics

💰 Post-IPO Debt on 2018-04

Consulting • Marketing • Logistics

TransUnion is a global credit information and insights company based in the United States. It offers a range of products and services related to credit monitoring, identity theft protection, and credit report management, including free annual credit reports, fraud alerts, and credit freezing services. TransUnion uses the VantageScore® 3. 0 model to provide credit scores, although lenders may use different models to assess creditworthiness. It provides powerful tools for consumers to manage and understand their credit health, such as credit monitoring with alerts and ID theft insurance. TransUnion serves various industries, including financial services, automotive, and media, and is committed to financial inclusion, data security, and consumer privacy. It also provides business solutions for credit portfolio management, customer acquisition, debt recovery, and fraud prevention.

📋 Description

• Support Arabic-, French-, and English-speaking customers and clients affected by fraud, data breaches, or identity theft • Coordinate incident activities and maintain accurate records • Interview customers and clients by telephone about suspected or confirmed data breaches, fraud, and identity theft • Analyse information to assess incident severity and determine required assistance or remediation • Provide professional customer service and explain available services and support • Serve as a point of contact for customers, clients, and internal specialists • Coordinate discussions, meetings, escalations, and updates • Gather, assemble, and preserve facts, statements, affidavits, and supporting evidence • Prepare correspondence and coordinate communications with creditors, law enforcement, government agencies, legal counsel, and other third parties • Consult with clients regarding breach incidents, remediation requirements, proposals, project schedules, document transfers, and customer communications • Coordinate incident administration, including data review, letter production, client approvals, mailings, document transfers, and trend reporting • Maintain case notes, monitor incident progress, support case management, close resolved records, and provide final reports • Work Tuesday to Saturday shift pattern • Report to the Associate Lead, Customer Support Operations

🎯 Requirements

• Fluency in Arabic, French, and English • Strong written and verbal communication skills • Experience working in a client-facing or customer service environment • Experience managing expectations and assisting customers during sensitive or high-pressure situations • Ability to analyse information, solve problems, manage multiple tasks, establish priorities, and meet deadlines with limited supervision • Strong interpersonal, listening, organisational, and collaboration skills • Ability to secure cooperation from clients, internal departments, and North American teams • Proficiency with the Microsoft Office suite • Ability to use claims, customer, client, or incident-management systems • Ability to coordinate secure document and data transfers • General technical confidence and ability to learn and navigate business systems • Strong attention to detail

🏖️ Benefits

• 26 days annual leave and bank holidays (increasing with service) • Global paid wellness days off • Bonus day off to celebrate your birthday • Generous contributory pension scheme • Access to the TransUnion Employee Stock Purchase Plan • Private health care • Physical, mental, and financial fitness wellbeing programmes • Access to mindfulness tools • Access to diversity forums and communities • Training and development opportunities • Flexible working policies and practices • Reasonable adjustments to the recruitment process • Excellent salary and bonus scheme