Customer Service Specialist

Job not on LinkedIn

🔥 11 minutes ago

🇬🇧 United Kingdom – Remote

💵 £25.1k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Teleperformance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

📋 Description

• Process Aviva travel customer policies • Handle call demand for the banking partner • Process medical and trip upgrades for travel insurance policies underwritten by Aviva • Handle complex medical queries and screen customers’ medical conditions • Adhere to mandatory call scripts on all calls • Use multiple systems simultaneously • Own and handle FCA-regulated complaints through completion • Handle underwriting risks with caution and customer protection as priorities • Identify and record customer vulnerability • Comply with strict FCA regulations and customer-protection requirements • Provide customer service and resolve customer enquiries while maintaining quality and attention-to-detail standards

🎯 Requirements

• Must be proficient in using/navigating PC systems within a fast-paced environment • Fantastic verbal/communication skills • Comprehensive experience within a customer service environment • Open mind and positive attitude in response to feedback • Ability to establish collaborative customer relationships • Good attitude and ability to interact with lots of different people • Strong written skills with attention to detail • Professional and friendly manner • Good, consistent typing speed • Ability to take ownership with positivity, resilience, and a dedicated approach to service excellence • Fully flexible to cover business operating hours • No caregiving responsibilities during shift times; full childcare arrangements required • Dedicated, professional, quiet workspace free of noise and distraction • Workspace/room must be clear of mobile phones and other electronic devices while at the workstation • Successful completion of DBS, credit, sanctions, and CIFAS checks • Two-year employment history in addition to referencing • Must meet specific language proficiency scores

🏖️ Benefits

• Perks at Work – Savings Discounts / Free Online Classes • Help@Hand – Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice • Critical Illness – up to £10,000 • Cycle to Work Scheme • Eyecare support voucher • Holiday Purchase Scheme • Length of Service Awards • Workplace Pension • Monthly Inspire Awards – For the best of the best • Refer-A-Friend earns up to £1,200 for you • Monthly Wellbeing Webinars • Dedicated Employee Experience Progress – Here to support TP journey • Full training provided • Ongoing support