Field Applications Scientist – Customer Support

🔥 1 minute ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

ONI

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🧬 Biotechnology

⚕️ Healthcare Insurance

🔬 Science

Biotechnology • Healthcare Insurance • Science

ONI is an innovative company specializing in super-resolution imaging technology for applications in cell biology, immuno-oncology, and neuroscience. Their flagship product, the Aplo Scope, offers high-resolution imaging capabilities combined with robust analysis tools on their cloud-based platform CODI, enabling researchers to visualize and analyze biological structures at the nanoscale with unprecedented precision. ONI aims to simplify the complex process of super-resolution microscopy, making it accessible to researchers across various fields of life sciences.

📋 Description

• Provide post-install applications training and ongoing scientific support • Troubleshoot workflow, sample, acquisition, and application issues in partnership with Service and Product teams • Drive customer adoption, utilization, and successful use of relevant ONI workflows • Conduct advanced workflow training and support customer onboarding • Identify customers at risk and coordinate corrective actions with Customer Success & Service leadership • Contribute to renewals by demonstrating scientific and operational value • Identify legitimate expansion opportunities and hand them to the appropriate Sales resource • Develop reusable training, knowledge-base, and support materials • Capture customer feedback and communicate recurring needs to Product and Commercial teams • Ensure installed ONI customers achieve scientific success, adopt relevant workflows, and receive applications support to maximise system value

🎯 Requirements

• Advanced scientific degree Phd or equivalent experience • Strong microscopy, imaging, or relevant applications background • Demonstrated customer-support, training, and scientific communication skills • Ability to translate complex science into practical, repeatable workflows • Strong collaboration skills across Service, Sales, Product, and Applications • Travel Expectation for installations – 25% across UK and Europe

🏖️ Benefits

• Competitive salary • 28 days of annual leave plus local bank holidays and 4 dedicated wellbeing days • Private Healthcare and Dental Coverage • Inclusive Culture • Health Assured mental health support services • People’s Pension • Perks at Work discounts and deals • Equal opportunity employer