Customer Support Representative

🔥 1 minute ago

🇬🇧 United Kingdom – Remote

💵 £38.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Jane.app

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

Jane. app is a comprehensive practice management software designed for healthcare practitioners. Its platform includes features such as online booking, billing, and scheduling, with integrated telehealth capabilities that are HIPAA, PIPEDA, and GDPR compliant. Jane. app also offers customizable charting and reporting tools, payment processing options, and secure data storage solutions for multi-location practices. Additionally, their software is tailored for various types of healthcare clinics, providing an intuitive, web-based interface that improves clinic operations and patient experiences. The system is designed to simplify administrative tasks and enhance the efficiency of running a healthcare practice.

📋 Description

• Provide real-time customer support and troubleshooting via phone, chat, and video • Lead product demonstrations and onboarding calls • Understand clinic needs and solve customer problems • Help practitioners get the most out of Jane’s practice management platform • Support customers with scheduling, charting, payments, telehealth, insurance, and other product features • Tailor communication to customers with different levels of software experience • Work in a high-volume environment while prioritizing quality and effectiveness • Collaborate during in-person co-working days and shared projects • Develop toward subject-matter expertise, systems and strategy, or people leadership career paths

🎯 Requirements

• Must be currently living in the UK • Must have the legal right to work in the UK without employer sponsorship • Jane cannot support relocation, visa sponsorship, or employment through a third party or employer of record • Ability to provide live support and troubleshooting via phone, chat, and video • Ability to lead demos and onboarding calls • Ability to work in a fast-paced, high-volume, front-facing environment • Ability to adapt to shifting priorities and real-time channel assignments • Comfort learning and using multiple complex tools simultaneously • Curiosity about how software works and ability to tailor communication to different learners • Openness to coaching and regular feedback • Experience with or interest in attending conferences and trade shows is a plus

🏖️ Benefits

• Annual salary increases on each work anniversary • Private healthcare, fully covered, including medical, dental, and vision cover through Bupa for the employee and dependants • Income protection covering 75% of salary up to £100,000 during long-term illness or injury, on top of Statutory Sick Pay • Life insurance covering 4x annual salary up to age 65 through Legal & General • 20 days holiday plus bank holidays • Birthday off if it falls on a workday • 3 additional paid days over the Christmas period • Jane’s Stock Option Plan (JSOP) • Fully remote UK team • In-person co-working days every 2–3 months • Career development and multiple career paths • Coaching and regular feedback