Forward Deployed Integration Engineer

🕒 May 18

🏢🏡 London – Hybrid

💵 £115k - £135k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

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Accurx

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

⚕️ Healthcare Insurance

☁️ SaaS

🤝 B2B

💰 Seed Round on 2016-09

Healthcare Insurance • SaaS • B2B

Accurx is the easy-to-use platform where patients and healthcare professionals communicate. It connects people across the healthcare system to improve communication and enhance patient care, making NHS professionals happier and patients healthier. With high adoption rates in GP practices and NHS trusts, Accurx aims to transform patient communication through a streamlined digital experience, reducing inefficiencies and improving care delivery.

📋 Description

• Be the technical face of integrations: Own the customer-facing technical relationship with NHS trusts: running workshops, joining calls, and building lasting relationships with IT managers, project leads, and clinical stakeholders. • Diagnose and unblock: Investigate integration issues end-to-end, tracing data flows across our platform, EPR/PAS systems, and messaging standards (HL7, FHIR, MESH) to find root causes and drive resolution fast. • Scope solutions on the ground: When trusts surface new requirements or edge cases, you'll weigh them against our product roadmap and translate them into well-defined technical briefs for the Integrations Lead and product team. • Bridge customer and code: Partner day-to-day with our engineering teams and partners, writing clear definitions of ready, reviewing delivered work, and flagging edge cases before they become problems in production. • Support release and assurance: Contribute to clinical, security, and data safety gates. • Build the knowledge base: Own internal documentation on trust-specific configurations, common integration patterns, and becoming the go-to expert on what makes our integrations tick. • Inform the roadmap: Surface patterns from the frontline - recurring pain points, feature gaps, and opportunities.

🎯 Requirements

• strong technical background: comfortable reading and reasoning about code, working with APIs, and navigating healthcare interoperability standards like HL7, FHIR, and MESH. • significant time working directly with customers or external stakeholders in a technical capacity, on calls, in workshops, or embedded on-sit • switch fluently between deeply technical and non-technical audiences • comfortable investigating issues across complex distributed systems • experience working in or with the NHS, particularly with trust IT teams or EPR/PAS vendors • highly organised and able to manage multiple trust engagements in parallel • experience working with outsourced or partner engineering teams

🏖️ Benefits

• adjust your healthcare cover, your pension or life insurance, whatever stage you’re at in life • Flexible working: We are an office first culture and ask that you’re in our (dog-friendly) Shoreditch office 3 days a week, with core hours of 10am - 4pm • 28 days of holiday (plus bank holidays) and up to 4 weeks to work from anywhere per year • enhanced parental leave, fertility support and parental loss support • Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat!