Key Account Manager

🔥 3 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Acquia

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2007

☁️ SaaS

🏢 Enterprise

🛍️ eCommerce

💰 Secondary Market on 2018-08

SaaS • Enterprise • eCommerce

Acquia is a company that provides the Acquia Digital Experience Platform (DXP), which is built on the industry-leading Drupal open-source CMS. The platform is designed to help organizations manage their digital presence more effectively, with a suite of tools that include content management, SEO optimization, customer data management, and more. Acquia offers solutions for various industries, such as healthcare, government, and retail, to enhance their digital customer journeys. The platform integrates with over 80 tools, facilitating collaborative content creation and optimized delivery. Acquia is recognized as a leader in digital experience platforms and is committed to accessibility and customer success.

📋 Description

• Exceed quarterly renewal and upsell goals • Maintain solid relationships with customers and ownership of customers’ success with Acquia platform services • Guide customers through onboarding of products and services • Maintain control of account direction and strategy • Build relationships with strategic leadership level customer contacts • Identify new opportunities and work to drive them to a close • Coordinate with business users and procurement to ensure timely renewals • Update and maintain Sales database as appropriate • Must be able to proactively drive accounts with minimal oversight • Strong collaboration with internal teams • Generates trusted relationships with customers • Ability to manage multiple systems and administration at once

🎯 Requirements

• 3-5 years working in a sales / account management role for a technology company, education and government experience a plus • Strong leadership, teamwork, communication & cross-group collaboration skills • Proven track record of sustaining & growing complex relationships including closing the renewal and assisting with up sell / cross sell opportunities • Prior experience procuring contracts with educational institutions and/or government preferred • Has owned & exceeded a renewals quota • Has owned and exceeded ACV Upsell/Cross Sell Quota. • Renewal forecasting & analytical skills • Detailed oriented and organized • Ability to perform in a fast paced environment • Self-starter who can set and manage priorities • MS Office/G Suite knowledge, including Word, Excel, and PowerPoint • Experience with SFDC, Gainsight, Jira and other tools • Strong verbal and written communication skills.

🏖️ Benefits

• Health insurance • Professional development opportunities • Equipment allowances • Flexible working arrangements