Customer Service Assistant

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Apricot

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Apricot is a non-profit sourcing firm dedicated to assisting displaced and underserved talent from the MENA region in finding jobs in the technology sector. Comprising product and tech leaders from Fortune 50 companies, Apricot aims to foster a vibrant community of high-caliber talent through initiatives in talent acquisition, digital recruitment, and social impact recruitment. With a hands-on approach, they utilize proven methods to create opportunities for refugee and displaced individuals, contributing to their empowerment and the broader tech industry.

📋 Description

• Process and manage customer orders across Shopify, Faire, eBay, TikTok Shop, and Amazon Seller Central • Serve as the primary voice of the brand by responding to customer emails and enquiries • Coordinate with the third-party fulfillment warehouse to ensure accurate order processing and dispatch • Assist with Klaviyo email marketing campaigns, including drafting copy and segmenting audiences • Troubleshoot order, shipping, and customer service issues • Identify opportunities to improve workflows, enhance customer experience, and reduce manual workload • Maintain accurate records and support general administrative tasks • Work with the client's operations team and report to the Operations Manager

🎯 Requirements

• Near-native, exceptional written English • Self-starter mindset and willingness to learn and take on increasing responsibility • Outstanding organization and attention to detail • Ability to manage multiple priorities without supervision • Friendly, courteous, professional communication style • Ability to de-escalate difficult situations • Confident, independent problem-solving • Comfort working autonomously and flexibly in a remote environment • Experience with Shopify (essential) • Must provide own laptop and basic equipment • Must maintain reliable connectivity and a secure working environment • Must follow required security controls, including two-factor authentication • Helpful but not essential: experience with Faire, eBay, TikTok Shop, or Amazon Seller Central • Helpful but not essential: familiarity with Klaviyo or other email marketing platforms • Helpful but not essential: experience with Google Drive, Dropbox, AI-powered productivity tools, shipping/fulfillment/inventory systems, Excel/Google Sheets, Word/Google Docs, Gmail, and Slack

🏖️ Benefits

• Growth potential from approximately 10 hours per week initially • Planned check-ins in month 1 and month 3 for contractor engagements • Client-provided specialized equipment, leave, stipend, wellbeing-benefit, or other support may be provided as an approved exception