Product Support Specialist – Part-Time

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Bedrock Learning

WebsiteLinkedInAll Job Openings

11 - 50 employees

📚 Education

☁️ SaaS

🛍️ eCommerce

Education • SaaS • eCommerce

Bedrock Learning is an award-winning literacy platform focused on enhancing vocabulary and grammar skills for learners across various educational settings, including primary and secondary schools, multi academy trusts, and international schools. The platform provides comprehensive educational resources that cover Tier 2 and Tier 3 vocabulary across 38 curriculum areas, delivering engaging and culturally rich content through original prose. Bedrock Learning also offers significant support through CPD webinars, workshops, and a host of teacher resources. By partnering with numerous educational institutions, it aims to improve literacy outcomes and provide data-driven insights to support curriculum development. Bedrock's personalized approach allows for customizable educational packages tailored to the specific needs of schools.

📋 Description

• Deliver front-line customer support via phone, email, and live chat, providing prompt and accurate solutions • Manage the Zendesk helpdesk to ensure support tickets are acknowledged, tracked, escalated, and resolved within SLAs • Troubleshoot technical issues and escalate more complex problems where necessary • Optimise and contribute to the chatbot and self-service support materials • Carry out technical onboarding for new schools • Build deep product knowledge and contribute to help centre documentation • Collaborate with colleagues across teams using HubSpot and other CRM systems to share customer insights

🎯 Requirements

• Previous experience in customer or product support, ideally within SaaS, EdTech, or digital products • Excellent communication skills, including professional phone communication, clear writing, and active listening • Friendly, people-first approach with the ability to remain calm and professional under pressure • Strong problem-solving skills with an analytical and creative mindset • Ability to prioritise and multitask effectively in a busy environment • Tech-savvy with a good understanding of IT tools and platforms • Proactive, curious, and enthusiastic about learning new skills • Highly motivated and driven to deliver exceptional support and exceed expectations

🏖️ Benefits

• 4-day week • Comprehensive private medical coverage for you, your partner, and any children for whom you are the legal guardian, including GP services, mental health pathway, dental and optical, enhanced hospital lists and full medical cover • Enhanced parental pay policy • Eye examination scheme • Closure between Christmas and New Year • £1,000 yearly personal allowance for training and development • Opportunity to progress rapidly in a high-growth company • Company pension scheme • Vibrant company culture • Regular company-funded social events