High Touch Implementation Specialist

🕒 March 17

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Ashby

WebsiteLinkedInAll Job Openings

51 - 200 employees

Ashby helps scaling companies achieve their ambitious growth targets. With Ashby, teams of all sizes can run a fast and efficient hiring process. Trusted by companies including Opendoor, Figma, Notion, Deel and Modern Treasury.

📋 Description

• As an Implementation Specialist aligned to our High Touch segment, you will be responsible for managing and executing the end-to-end implementation of Ashby’s solution for mid-market and smaller enterprise customers. • Your book of business will include about 15 active implementations at a time, each lasting 4-8 weeks. • You will work directly with customers to develop and execute implementation plans that ensure a positive customer experience and expedited time to value.

🎯 Requirements

• You have extensive experience leading implementation and onboarding projects in high growth B2B SaaS environments • You have experience with complex, multi-module SaaS systems • You understand shared configuration and data models • You are comfortable with analytics, conditional logic, and relational data • You deeply understand customer needs and tailor implementations to meet their specific requirements • You are experienced in navigating change management processes • You take pride in advising customers on best practices to ensure optimal value • You proactively address thematic customer opportunities and improve our processes accordingly • You effectively partner with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations to align and define progress

🏖️ Benefits

• You’ll get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks as much as possible. • You get to sell a product that our prospects & customers are truly excited about. • Competitive compensation is offered. • 10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable. • Unlimited PTO with four weeks is recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it 😅 • Twelve weeks of fully paid family leave in the US*. We plan to expand this to employees in other countries as situations arise. • Generous equipment, software, and office furniture budget. Get what you need to be happy and productive! • $100/month education budget with more expensive items (like conferences) covered with manager approval