Technical Support Engineer

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Aspire Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🏢 Enterprise

🤝 B2B

SaaS • Enterprise • B2B

Aspire Software is a company that focuses on acquiring and nurturing businesses with a strong foundation in outstanding products and passionate teams. As part of the Valsef Group, Aspire Software offers resources, knowledge, and a suite of best practices to enhance and expand operations for continuous improvement and sustainable growth. The company emphasizes decentralization to unlock innovation and adaptability within its acquired entities. Aspire Software is dedicated to serving its customers through long-term technology partnerships, leveraging capital and expertise in various verticals to grow both the businesses and individuals involved.

📋 Description

• Serving as the go-to expert for the Microsoft Dynamics 365 CRM platform • Providing in-depth support for Dynamics CRM entities, workflows, configurations, reporting, dashboards, and security models • Taking ownership of technical issues, thoroughly understanding customer needs, and effectively utilizing the escalation process for complex resolutions. • Managing and prioritizing diverse support requests from a large user base with meticulous attention to detail. • Troubleshooting and resolving incidents and problems via phone, email, and remote meetings within defined SLAs. • Collaborating closely with engineering and product delivery teams to gain a deep understanding of product functionalities and project requirements. • Potentially contributing to project management and support service management activities.

🎯 Requirements

• 3+ years of proven functional expertise in Microsoft Dynamics CRM • Bachelor's degree in any field, and preferably holding or currently pursuing Microsoft Dynamics CRM certifications • Demonstrated experience in user configurations and data import/export processes in Microsoft Dynamics CRM • Experience in a customer-facing support role with a strong customer service orientation • Professional proficiency in English, with excellent interpersonal and communication skills, capable of interacting effectively with individuals at all levels • Familiarity with XRM Toolbox (a plus) • Proficiency in debugging applications • Fundamental understanding of database technologies • Advanced proficiency in Microsoft Excel (formulas, pivot tables)