Service Operations Analyst

🕒 October 16

🦞 Maine – Remote

🦞 Maine – Remote

💵 $30k - $52k / year

⏰ Full Time

🟢 Junior

⚙️ Operations

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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athenahealth

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1997

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

💰 Post-IPO Equity on 2017-05

Healthcare • Healthcare Insurance • SaaS

athenahealth is a provider of healthcare software solutions focused on enhancing clinical effectiveness, patient experience, and financial performance. Its flagship product, athenaOne, is an all-in-one solution that includes electronic health records (EHR), revenue cycle management (RCM), and patient engagement tools. The company offers tailor-made solutions for various healthcare providers, ranging from small practices to large health systems and specialities like behavioral health and pediatrics. athenahealth also provides payer solutions, advisory services, and platform services to improve patient outcomes and reduce costs, while ensuring a highly reliable service with 99. 98% uptime. Their solutions also incorporate AI-powered features like Ambient Notes to streamline clinical documentation. With a focus on interoperability and efficiency, athenahealth aims to simplify healthcare delivery and improve outcomes for both providers and patients.

📋 Description

• Review assigned operational work queues and tasks for timely and accurate completion of service-related activities • Research account, claim, payment, or workflow information to identify issues and determine appropriate next steps • Prioritize work based on urgency, criticality, and business impact • Communicate with internal stakeholders to share updates, clarify issues, and support resolution • Collaborate with cross-functional teams to address workflow barriers and resolve operational issues • Evaluate issues and recommend practical solutions using critical thinking and problem-solving skills • Document work, findings, and updates accurately • Identify recurring issues and process improvement opportunities • Manage assigned responsibilities independently while contributing to team priorities and service goals • Use AI tools, when available, to organize work, summarize issue trends, or draft routine communications while reviewing outputs and retaining responsibility for final decisions

🎯 Requirements

• 1+ years of experience in healthcare operations, revenue cycle, claims, remittance, accounts receivable, service operations, or a related field • Relevant professional experience preferred • Effective oral and written communication skills • Strong interpersonal skills • Strong planning and organizational abilities • Time management skills and ability to prioritize work based on criticality • Critical thinking and problem-solving skills • Ability to work independently and collaboratively with cross-functional teams • Experience working with cross-functional groups to achieve common goals • Flexibility and adaptability in response to changing priorities and business needs • Ability to maintain accuracy in work requires close review of details

🏖️ Benefits

• Health and financial benefits • Commuter support • Employee assistance programs • Tuition assistance • Employee resource groups • Collaborative workspaces • Flexible work arrangements and digital collaboration tools • Book clubs • External speakers • Hackathons • Learning-focused company culture • Engaged team support • Inclusive work environment • Annual discretionary bonus plan, where eligible • Variable compensation plan, where eligible • Equity plans, where eligible

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