Customer Success Manager

Job not on LinkedIn

🕒 January 9

🏢🏡 London – Hybrid

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Attio

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

🤝 B2B

☁️ SaaS

🤖 Artificial Intelligence

💰 $7.7M Seed Round on 2021-11

B2B • SaaS • Artificial Intelligence

Attio is an AI-native CRM platform designed for go-to-market (GTM) teams and B2B businesses. It combines a flexible, customizable data model with fast data sync (email, calendar, product and billing data), intelligent automations, AI-powered prospecting and lead routing, and real-time reporting to help revenue teams execute strategy at scale. Built as a SaaS product, Attio emphasizes speed, scalability, security (GDPR, CCPA, ISO), and integrations with common sales and data tools.

📋 Description

• Lead high-touch success plans for top accounts, serving as both business relationship owner and a consultative product expert • Design and execute strategies to monitor health, and drive adoption, retention, and up-sells on a one-to-one and one-to-many basis • Partner with fellow CSMs to bring new ideas, codify best practices, and build reusable program templates to drive scale and consistency as we grow and expand upmarket • Contribute to one-to-many scaled programs for second-tier accounts using channels like email, workshops/webinars, office hours, and community programs • Use data to segment customers based on their product usage and firmographic data, and provide appropriately tailored resources to each group • Collaborate with SE, post-sale, and Support teams to create content for scaled programs • Collaborate with marketing and product on brand and activation content

🎯 Requirements

• 5+ of relevant professional experience, of which 3+ were in a CS or Account Management role • A passion for technology and experience coaching customers on how to get the most out of a complex software product • Experience building programs in addition to having strong customer relationship skills • Experience at early or growth-stage startups

🏖️ Benefits

• Professional development opportunities