Manager, Journey Management

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🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

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Autodesk

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏗️ Construction

🏭 Manufacturing

💼 Consulting

Construction • Manufacturing • Consulting

Autodesk is a global leader in software for designers, engineers, builders, and creators. The company provides a comprehensive suite of design and engineering applications including popular products like AutoCAD, Revit, and 3ds Max. Through its Design and Make Platform, Autodesk empowers professionals across various industries to design, visualize, and manage projects efficiently, facilitating innovation and sustainability in architecture, engineering, construction, and manufacturing.

📋 Description

• Define, manage, and evolve Critical User Journeys (CUJs) for product and business decision-making • Establish and maintain a living system of journeys, personas, and workflows • Align journey priorities with product, platform, and organizational strategy • Identify high-impact opportunities to guide investment, consolidation, or innovation decisions • Integrate qualitative research, behavioral analytics, sentiment data, and market context into cohesive journey views • Translate multi-source insights into opportunity areas and prioritized actions • Partner with Product and cross-functional teams to turn journey insights into roadmap inputs, experiments, and solutions • Enable opportunity spotting, prioritization, and activation through structured frameworks and tooling • Lead creation and evolution of L1 end-to-end and L2 workflow-level journey maps • Build and maintain journey maps, blueprints, personas, and opportunity backlogs • Scale journey management platforms and ensure organizational accessibility • Establish governance, cadences, and standards for journey data • Connect Product, Research, Analytics, Design, and CX around user needs and priorities • Facilitate workshops, co-creation sessions, and alignment forums • Enable adoption of journey-centric working through coaching, training, and collaboration • Influence stakeholders by connecting user insights to business outcomes • Define and track journey-level success metrics linked to adoption, conversion, and retention • Establish closed-loop systems to measure change impact and feed learnings into journey evolution • Support business case development by quantifying opportunity size, impact, and ROI • Leverage AI for journey mapping, insight synthesis, and opportunity identification • Integrate AI-powered insights into journey systems and workflows • Explore AI-assisted research, automated synthesis, and real-time feedback integration • Evolve journey management toward a real-time, continuously learning system

🎯 Requirements

• 8+ years of experience in service design, journey management, UX research, product strategy, or related fields • Proven experience mapping and managing end-to-end customer journeys and translating insights into actionable improvements • Strong experience integrating qualitative and quantitative data to inform decisions and drive impact • Ability to influence cross-functional teams and align stakeholders around shared outcomes • Experience working in complex, matrixed organizations with multiple partners and competing priorities • Strong facilitation and storytelling skills, with ability to communicate complex insights clearly and persuasively • Familiarity with journey management platforms such as TheyDo and Smaply • Experience scaling journey management systems and practices • Experience driving change and adoption of new ways of working across teams • Exposure to AI-enabled workflows or strong interest in applying AI to research, insights, or design processes

🏖️ Benefits

• Competitive compensation package • Annual cash bonuses may be included • Stock grants may be included • Comprehensive benefits package • Quarterly travel for team meetings and conferences • In-person onboarding and/or in-person ID verification may be required