Senior Last Mile Manager – Great Britain

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Westwing

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

🛍️ eCommerce

🛒 Retail

💰 Convertible Note on 2016-08

eCommerce • Retail

Westwing is a company that operates a variety of localized eCommerce sites across several European countries. It offers a platform for buying a range of home and lifestyle products, catering to different regional markets.

📋 Description

• Own end-to-end delivery and returns performance across the region to ensure a consistently premium customer experience • Build and maintain carrier partnerships through commercial tenders, rate card negotiations, SLA enforcement, and data-driven reviews • Spend approximately one-third of the time in the field conducting driver ride-alongs, auditing hubs, and investigating root causes on-site • Develop and deploy self-built AI agents, automated workflows, and SQL data models for routine tracking, invoice auditing, and exception alerts • Partner with Customer Care to establish joint Voice of the Customer routines, shared KPIs, and unified contact-reason taxonomies • Lead and develop one Last Mile Coordinator by automating repetitive tasks and focusing on high-value human exception management • Drive network innovations including PUDO networks, white-glove services, sustainable low-emission delivery, and streamlined reverse logistics processes

🎯 Requirements

• 5+ years of experience in last mile, transportation, or e-commerce logistics • Experience managing direct carrier relationships, commercial tenders, and a substantial P&L cost line • Recognised depth in home delivery networks and complex returns operations • Advanced proficiency in self-served analytics, including SQL and BI tools • Direct, daily experience building AI agent workflows and task automations • Willingness to spend approximately 33% of the time travelling in the region for delivery-van ride-alongs, depot inspections, and carrier audits • Ability to partner with Customer Service or Customer Care teams to drive complaint reduction, damage prevention, and NPS improvements • Outstanding commercial acumen and collaborative leadership skills • Prior experience or readiness to manage direct reports • Business fluency in English

🏖️ Benefits

• A high-performance culture built on trust, feedback and collaboration • An inspiring, international environment that empowers you to think big, take ownership, and grow beyond your comfort zone • Flexible working mode • 25 days of paid holiday • Paid special leave days • Enhanced maternity and paternity leave policies • Exclusive discounts: 40% off Westwing Collection, 20% off third-party brands, 10% Family & Friends discount, plus special-occasion vouchers • Mental health resources • Private health insurance • Enhanced employer pension contributions • Enhanced SSP regulations