Senior Manager, Sales Support – EMEA

🔥 6 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🤑 Sales

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AutoStore™

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏭 Manufacturing

💼 Consulting

🏥 Healthcare

Manufacturing • Consulting • Healthcare

AutoStore™ is a leading warehouse automation system provider known for its high-throughput efficiency, space optimization, and reliability. The company specializes in automating warehouse operations with its goods-to-person technology, deploying modular cube designs to maximize capacity and speed. AutoStore's solutions scale seamlessly with business growth, supporting industries such as retail, 3PL (third-party logistics), grocery, healthcare, and industrials. With a focus on speed, accuracy, and uptime, AutoStore's technology supports some of the world's fastest-growing e-commerce and logistics operations.

📋 Description

• Lead, coach, and develop the EMEA Sales Support team • Set clear expectations, drive accountability, and build a culture of ownership, high performance, and continuous improvement • Oversee Sales Support operations across EMEA • Ensure efficient order processing, timely bookings, high-quality service, and consistent performance against agreed SLAs • Monitor and improve operational performance using data and KPIs • Identify bottlenecks, manage workloads, reduce recurring issues, and ensure consistent delivery • Drive process improvements and modernisation by simplifying workflows and introducing automation and AI solutions • Collaborate with Sales, Finance, Operations, Supply Chain, and IT • Resolve operational challenges and strengthen the experience for partners and customers • Support the team with complex issues and escalations • Ensure the team has the tools, knowledge, and resources to succeed

🎯 Requirements

• 5+ years of relevant experience in Sales Support, Commercial Operations, Order Management, Customer Operations, or a similar environment • 3+ years of people-management experience • Proven track record of coaching, developing, and improving team performance • Experience managing operational performance and KPIs, including SLAs, service quality, booking cycle times, workloads, and backlogs • Solid experience in process improvement and operational excellence • Ability to identify inefficiencies, solve recurring problems, and implement sustainable improvements • Good understanding of CRM, ERP, and digital tools • Experience or strong interest in automation and AI • Salesforce experience is an advantage • Analytical, problem-solving, and cross-functional leadership skills • Ability to use data to make decisions, manage complex issues, and drive improvements across teams

🏖️ Benefits

• Health insurance • Generous pension plan • Collaborative and inclusive culture • Work-life balance and well-being support • Creative and safe workplace • International and supportive environment • Occasional travel to an AutoStore office