Process Optimisation and Digitisation Manager

🕒 May 1

🏢🏡 London – Hybrid

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Aztec Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

💸 Finance

🤝 B2B

💰 Private equity on 2024-10

Finance • B2B

Aztec Group is a regulated financial services group that provides high-touch, technology-enabled fund administration, corporate and investor services to alternative asset managers and institutional investors. It specializes in administering private equity, private credit, real assets (including real estate and infrastructure), and digital asset funds, offering services such as fund accounting and reporting, AIFM and depositary solutions, investor onboarding, corporate services, and cross-jurisdictional support from offices in key private markets jurisdictions.

📋 Description

• Lead improvement projects to optimise and automate processes • Conduct process diagnostics via process mapping and Lean Six Sigma tools to identify pain points and opportunities for improvement • Document business requirements to enable process automation • Quantify realised benefits to client satisfaction, risk, efficiency and effectiveness • Identify operational improvements and remove waste with the focus on leveraging existing platform and capabilities and strengthening controls • Facilitate the re-design of business processes including clarifying, identifying issues, and facilitating changes to attain the highest levels of customer service, efficiency, control, and compliance • Map customer journeys to identify enhancement to customer experience across all touchpoints • Apply Continuous Improvement methodologies and user-centric design principles to improve capabilities, processes, and tools • Ensure best practice is being adopted by identifying and scaling activities and disseminate best practices in a structured, repeatable way • Oversee delivery through whole project lifecycle, manage and facilitate operational improvement initiatives where required with a key focus on people change, user journeys to ensure adoption • Focus on continually improving the client and users experience through the effective deployment of all platform capabilities • Ensure effective adoption of initiatives and ensure new processes and tools are understood putting in place training support as necessary • Translate and facilitate communication between technologists and non-technical stakeholders with the ability to translate broader business initiatives into clear project objectives and concrete goals, aligning appropriately with other streams/projects for efficient, coordinated action • Perform on-going assessment against success criteria and benefits

🎯 Requirements

• Minimum 3 years’ experience leading process improvement projects within Financial Services (mandatory) • Demonstrable delivery capability of (one or more): Lean Six Sigma, Business Analysis, Automation projects • Strong client relationship and engagement skills, consulting background • Good business partnering and senior stakeholder engagement skills • Bachelors degree • Effective facilitation, influencing and negotiation skills • Comfortable operating across multiple jurisdictions with multiple stakeholders • Analytical and demonstrates reasoned logic to decision making and judgments, considers external/internal factors and can recommend solutions in complex situations • Strong and effective communication skills with the ability to produce clear, precise, and concise written and presentation materials. • Experience working in a technology engagement environment • Proven experience leading change management initiatives • Good experience in controlling and managing risk.

🏖️ Benefits

• Professional development • Health insurance • Flexible working hours