Account Manager

Job not on LinkedIn

🔥 1 minute ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 10%

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Benchling

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 $100M Series F - Benchling on 2021-11

Healthcare • Consulting • Logistics

Benchling is a cloud-based scientific R&D platform that helps life-science teams digitize labs, plan and record experiments, and automate workflows. It provides electronic lab notebooks (ELN), LIMS-like capabilities, data models for biomolecules, integrations with instruments and software, developer APIs, and AI-powered tools and analytics to accelerate discovery, preclinical, and process development across biotech, biopharma, agritech, and industrial biotech. Benchling also offers services such as implementation, training, and customer success to help organizations scale secure, collaborative R&D.

📋 Description

• Build and maintain productive relationships with key stakeholders across Scientific and IT functional areas, including customer champions and economic buyers • Manage complex customers with highly technical implementations • Utilize customer engagement models throughout the customer journey to maximize satisfaction, governance, expansion opportunities, and value • Ensure processes and systems identify customer contraction and churn trends early • Communicate risks to appropriate audiences and take follow-up action • Manage renewal experiences and identify client challenges or new scientific business case opportunities aligned with customer objectives • Negotiate renewals and expansions exceeding $100,000 in ARR in collaboration with Sales • Drive accurate forecasting around adoption, expansion, and retention • Identify customers who would benefit from product or technical subject-matter expertise and connect them with appropriate teams • Collaborate with Professional Services, Product, Sales, and technical teams to increase the value of Benchling investments

🎯 Requirements

• BS or M.Sc. in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering or experience working in the Life Sciences field • 2+ years of Account Management, Customer Success, Renewal Management, Sales, Professional Services, or Consulting experience in a SaaS software environment • Ability to forge relationships with users, decision makers, and influential stakeholders • 2+ years of commercial experience in negotiations • Understanding of Life Sciences R&D processes and scientific concepts preferred • Ability to interface with and build trust with Scientists, Directors, and VP-level Business and IT leaders in top Biotech and Pharma companies • Excellent verbal, written, and presentation communication skills • Self-motivated, independent, adaptable, and able to thrive in a fast-paced startup environment • Ability to travel 10–20% based on customer needs

🏖️ Benefits

• AI-focused exercise or discussion as part of the interview process • Equal opportunity employer • Diversity-enriching team environment