Director, Operations – Financial Management

🕒 September 10

🏈 Alabama, Alaska, +43 more states – Remote

🏈 Alabama – Remote 🐻 Alaska – Remote 🌵 Arizona – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $115k - $120k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BeneLynk

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2016

🏥 Healthcare

⚕️ Healthcare Insurance

🌍 Social Impact

Healthcare • Healthcare Insurance • Social Impact

BeneLynk is a dedicated social care company that partners with health plans to ensure individuals receive all the benefits they deserve. They provide personalized advocacy to help clients navigate complex healthcare systems, including applying for Medicare and Medicaid, lowering prescription costs, and connecting with necessary community services. BeneLynk aims to improve health-related social outcomes and support long-term health plan members, including veterans, through comprehensive care assistance.

📋 Description

• Lead day-to-day FMS operations, including payroll processing, timesheet management, EVV, onboarding, and service delivery workflows • Build and scale operational processes supporting self-directed care programs • Translate VP-level strategic initiatives into operational plans, workflows, and KPIs • Coordinate intake, customer service, payroll, compliance, and reporting teams • Ensure compliance with IRS employer-agent requirements, VA VDC guidelines, Department of Labor requirements, and state labor laws • Oversee audit readiness, documentation standards, and continuous compliance monitoring • Review and escalate fraud, waste, abuse, neglect, and exploitation reports • Partner with Legal and Compliance teams on policies, SOPs, and controls • Oversee multi-EIN payroll, tax withholdings, unemployment insurance, vendor payments, reimbursements, worker eligibility, and background checks • Maintain participant-level budgets and financial reporting • Oversee participant budgets, spending plans, authorizations, and direct care worker pay rate changes • Deliver a compliant participant and caregiver experience across onboarding, training, and ongoing support • Implement scalable service models for participants acting as employers • Partner with care teams, case managers, and external stakeholders on person-centered outcomes • Manage payroll provider, EVV system, and FMS technology platform relationships • Lead implementation and optimization of timekeeping, EVV, payroll engine, and participant portal systems • Ensure system integrations and data integrity • Lead and develop cross-functional payroll, compliance, onboarding, and customer support teams • Establish performance metrics, training programs, and accountability standards • Partner with the VP on growth strategy, RFP responses, program launches, operational scaling, and transformation initiatives • Provide data-driven insights on performance, risks, and opportunities • Drive success measures including onboarding cycle time, payroll accuracy, audit performance, participant satisfaction, scalability, and program launches

🎯 Requirements

• Bachelor's degree in Business Administration, Healthcare Administration, Public Administration, or a related field required; equivalent combination of education and progressive leadership experience will be considered in lieu of degree • 2-4+ years of progressive leadership experience in Financial Management Services, Fiscal Intermediary operations, Self-Directed Care / HCBS / LTSS programs, or Veteran-Directed Care • Demonstrated experience building and/or scaling FMS operations • Deep knowledge of Medicaid self-direction models and regulations • Deep knowledge of Vendor Fiscal/Employer Agent (VF/EA) models • Deep knowledge of payroll tax compliance and employer-agent structures • Experience managing multi-state or complex program operations • Strong leadership, communication, and cross-functional collaboration skills • Experience with Veteran-Directed Care programs preferred • Familiarity with ACL guidance and VA program requirements preferred • Familiarity with EVV systems and FMS technology platforms preferred • Experience supporting RFPs, implementations, or new market entry preferred • Must meet U.S. work authorization requirements through E-Verify • Offer of employment is contingent upon required background and drug screening

🏖️ Benefits

• Medical, Dental, Vision and Employee Assistant Program Benefits • 401K Match • 20 Paid Days Annually • Excellent Growth and Advancement Opportunities • Up to $12 per month for streaming service subscriptions • Discounted movie tickets, hotel stays, and more through Tickets at Work • Monthly Lunch & Learn Events with lunch provided for employees who sign up • Monthly company town hall events • Monthly internal mental health newsletters • Monthly Bene-Verse events including virtual trivia, team building exercises, guided painting sessions, and more • Remote work