Professional Liability Claims Manager

🕒 September 18

🇺🇸 United States – Remote

💵 $170k - $185k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

👻 Ghost score 0%

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biBerk Business Insurance

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛡️ Insurance

🤝 B2B

💸 Finance

Insurance • B2B • Finance

biBerk Business Insurance is a digital-first insurance provider focused on small business insurance, offering policies such as workers' compensation, professional liability (E&O), general liability, business owners policies (BOP), commercial auto, umbrella, and cyber coverage. Part of the Berkshire Hathaway Insurance Group and backed by A++ rated carriers, biBerk lets small businesses get online quotes, purchase policies, manage claims and documents, and access resources to simplify insurance. The company serves a wide range of small business industries (e. g. , restaurants, retail, contractors, IT, healthcare) and emphasizes instant coverage, cost savings, and direct-to-business underwriting.

📋 Description

• Direct the handling of complex and high-exposure professional liability claims, including E&O, miscellaneous professional liability, and related management liability matters • Evaluate coverage, liability, damages, and exposure issues in accordance with policy terms and applicable law • Establish and maintain accurate claim reserves based on evolving claim facts and exposure analysis • Oversee investigation strategies and ensure timely claim resolution • Manage litigation involving insured professionals, including monitoring defense counsel performance, litigation strategy, and legal spend • Review and approve significant coverage positions, settlement recommendations, and reserve changes within delegated authority • Provide guidance regarding complex coverage issues, reservation of rights positions, and coverage determinations • Participate in mediations, settlement conferences, and other dispute resolution proceedings as necessary • Lead, mentor, and develop claims professionals handling professional liability claims • Conduct file reviews to ensure technical excellence, regulatory compliance, and adherence to company best practices • Establish performance expectations and support employee development through coaching and training • Assist in recruiting, onboarding, and retaining high-performing claims talent • Manage claims inventory to achieve operational performance objectives • Monitor reserve adequacy and contribute to financial forecasting activities • Analyze claim trends and performance metrics and recommend process improvements • Ensure compliance with company authority guidelines and reporting requirements • Develop productive relationships with insureds, brokers, defense counsel, and internal business partners • Provide effective reporting to senior management regarding significant claim activity • Partner with underwriting to identify emerging claim trends and loss drivers

🎯 Requirements

• Bachelor's degree or equivalent combination of education and relevant experience • Minimum 10 years of commercial insurance claims experience • Minimum 5 years of direct experience handling Professional Liability and/or Errors & Omissions (E&O) claims • Demonstrated experience managing complex, litigated, and high-severity claims • Strong understanding of insurance coverage analysis and policy interpretation • Experience managing outside counsel and litigation budgets • Proven leadership experience, including supervision, mentoring, or management of claims personnel • Excellent written and verbal communication skills • Strong negotiation, analytical, and decision-making abilities • Effective leadership and personnel development capabilities • Strong organizational and project management skills • Preferred: 15+ years of claims experience • Preferred: Prior management experience leading a professional liability claims unit or team • Preferred: Experience with Architects & Engineers, Insurance Agents E&O, Lawyers Professional Liability, Accountants Professional Liability, Technology E&O, or Miscellaneous Professional Liability programs • Preferred: Professional designations such as CPCU, RPLU, AIC, ARM, SCLA, or equivalent • Preferred: Juris Doctor (J.D.) degree

🏖️ Benefits

• Medical (PPO/HDHP), vision, disability, and life insurance • Enhanced dental plan with orthodontia coverage in addition to a standard plan • Generous PTO plan for all benefit-time eligible employees • Paid company holidays and 4 floating holidays • Paid parental leave • Employee Retirement Savings Plan/401(k) with company match and immediate vesting • Education Assistance Program offering 100% upfront tuition reimbursement after 6 months of service for approved degree programs • Service Recognition Program providing a monetary award toward a vacation every 5 years of employment • Wellness Initiatives including Fitness Center and Weight Watchers Reimbursement programs • Voluntary benefits including accident, critical illness, and hospital indemnity • Employee discount and rewards program on travel, tickets, electronics, home, and more