Senior Solutions Architect

🔥 30 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

BigPanda

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 $20M Series E on 2022-08

Artificial Intelligence • Enterprise • SaaS

BigPanda is a company that specializes in AI-powered IT operations and incident management. Their platform helps organizations improve operational efficiency and service reliability by automating incident management workflows and transforming IT data into actionable insights. BigPanda's solutions are designed to reduce alert noise, increase the speed and productivity of IT operations teams, and enhance service availability. Integrating with tools like ServiceNow, BigPanda offers a unified analytics dashboard to support data-driven collaboration and situational awareness. They are trusted by global enterprises to streamline IT operations and incident management, transforming manual processes through automation and advanced AI technologies.

📋 Description

• Lead customer engagements from discovery through implementation, adoption, and value realisation • Guide strategic customers implementing transformational AIOps projects, including end-to-end design, build, and deployment of solutions • Consult on AIOps project engagements and implement strategic projects supporting successful customer understanding and adoption of BigPanda • Provide escalated support for complex customer operational and architectural issues • Partner closely with Sales, Pre-Sales, Product, and R&D • Guide customers on their AI journey, advise on AI readiness, and prove outcomes through data • Contribute knowledge and learnings to the Professional Services Practice • Manage long-term engagements with enterprise customers • Deliver production-grade solutions and shape transformation roadmaps • Build practices that help customers improve operational resilience at scale

🎯 Requirements

• Remote, United Kingdom-based • 5+ years experience in post-sales, technical architecture, consulting, or professional services roles • Knowledge of monitoring, observability, ITSM, and incident response platforms • Strong architecture, whiteboarding, and technical documentation skills across multi-platform environments • Comfortable using AI-assisted tooling in your own delivery work - development, data analysis, documentation and solution design • High-energy, self-motivated, and able to "own" projects from end to end • Experience working with strategic clients, mitigating project risk, and creating solutions to manage conflict • Experience with technical project delivery - managing scope, timelines and stakeholder expectations • Comfortable writing code in either Python or Node.js for integrations, troubleshooting and solution delivery • Familiarity with the AWS ecosystem is nice to have • Build skills in technical areas that support the deployment and integration of BigPanda-based solutions to complete customer projects • Travel to customers 10 - 20% of the time • Fluent German or French speaker is nice to have • Hands-on experience with ITSM tools is nice to have • Visa sponsorship is not available for this position

🏖️ Benefits

• Competitive Equity • Remote-first environment • Generous PTO where you accrue roughly 25 days per calendar year • Eight (8) paid holidays throughout the year • Comprehensive health benefits where BigPanda covers your premiums for Private Insurance • UK Pension Scheme through NEST • #PandaParent support with fully paid leave options • Family Planning/Fertility Benefit • Financial planning services • Employee learning & development budget • Values-based recognition (Quarterly and Annually) • Social community & ERG programs • Flexible work environment along with a work-from-home stipend to support remote work arrangements • Values-based culture • Competitive cash and equity compensation • Supportive, collaborative, and innovative environment • Career development opportunities

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume