Director, Engagement Management – EMEA

Job not on LinkedIn

🔥 2 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BioCatch

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔒 Cybersecurity

💳 Fintech

🏦 Banking

Cybersecurity • Fintech • Banking

BioCatch is the leader in Behavioral Biometrics which analyzes an online user’s physical and cognitive digital behavior to protect individuals and their assets. Our mission is to unlock the power of behavior and deliver actionable insights to create a digital world where identity, trust and ease seamlessly co-exist. Leading financial institutions around the globe use BioCatch to more effectively fight fraud, drive digital transformation and accelerate business growth. With over a decade of analyzing data, over 60 patents and unparalleled experience, BioCatch continues to innovate to solve tomorrow’s problems.

📋 Description

• Serve as a single point of contact for general consulting, incident reporting, and escalations for strategic customers • Work with BioCatch Support, Service Delivery, Threat Analyst, and Data Scientist teams • Manage risks to the efficacy of the BioCatch solution • Coordinate projects and provide strategic oversight to ensure adherence to schedules and scope • Develop and update technology delivery project plans, including timelines, resource needs, and task owners • Develop work breakdown structures and iterate on projects to maintain efficiency • Track milestones and deliverables with customer delivery teams and identify timeline risks • Communicate customer expectations to Solution Delivery and Threat Analyst teams • Lead project teams through customer issues by identifying remediation paths, executing plans, and informing stakeholders • Coach project team members and provide performance feedback • Schedule and facilitate customer meetings regarding product releases and product roadmap feedback • Motivate customers to adopt beneficial product enhancements and feature releases early • Advocate for customers with internal Solutions, R&D, Products, and Engineering teams • Lead and present business reviews to customer business owners • Provide internal stakeholders with updates on customer status and KPIs • Prepare, review, or contribute to Statements of Work • Validate technical feasibility and estimate effort for proposed work • Partner with Strategic Account Managers to identify new sales opportunities • Evangelize the BioCatch behavioral biometrics solution and present at conferences

🎯 Requirements

• 10+ years of post-sales consulting experience in the cybersecurity, fraud, payments, or technology space working with top-tier customers • Exceptionally strong verbal and written communication skills • Experience working with highly technical internal and external teams and translating requirements and discoveries to non-technical decision-makers • Expert-level consultative skills, including collaboration, exploring options, demonstrating solutions, and active listening to understand client needs • Expert-level ability to use data quality concepts and tools to resolve client issues • Advanced organizational and project management skills • Strong time management skills and strict adherence to timelines • Ability to operate within a structured approach and deliver results • Ability to prioritize and handle multiple requests concurrently • Ability to work effectively in a team environment, solicit input and feedback, and manage conflict • Ability to work well under pressure • Sense of purpose, drive, motivation, coachability, competitiveness, curiosity, accountability, and integrity • Positive attitude and entrepreneurial spirit • Bachelor’s degree from a STEM subject or quantitative discipline such as Statistics, Engineering, Mathematics, Economics, Physics, Computer Science, or Information Systems; strong candidates with degrees in other disciplines will be considered

🏖️ Benefits

• Full-time employment • Opportunity to work with a vibrant, growing Professional Services organization • Ongoing engagement with a portfolio of major customers • Opportunity to present at conferences and enhance personal brand in the cybersecurity domain