Support Engineer – Web Hosting

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Blackwall

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

🔒 Cybersecurity

🏢 Enterprise

🤝 B2B

💰 $49M Series B - BlackWall on 2025-03

Cybersecurity • Enterprise • B2B

Blackwall is a security infrastructure company engineered by engineers to protect web ecosystems from automated threats while optimizing performance, operational costs, and revenue for hosting environments. It provides cutting-edge defenses and scalability for hosting providers, cloud platforms, and enterprise networks, delivering resilient, intelligent protection and efficiency for millions of sites and applications worldwide. The company focuses on reducing automated attacks and improving hosting performance and profitability.

📋 Description

• Deliver technical consulting to customers and partners to support successful onboarding, configuration, and usage of our solutions. • Provide ongoing technical support services, troubleshooting issues, and ensuring timely resolution. • Work with ticketing system, monitor and respond to alerts, manage escalations and communication with other technical and sales teams. • Assist PreSales TechOps and other technical teams on architecture, deployment and best practices.

🎯 Requirements

• Experience in technical support, customer engineering, or a similar client-facing technical role. • Strong troubleshooting and problem-solving skills with the ability to quickly diagnose issues. • Experience supporting web backend systems. • Basic Linux command line experience is a must. • Understanding of Apache and NGINX web servers is a must. • Working knowledge of hosting panels (cPanel/WHM, Plesk, etc.) is a plus. • Experience with ModSecurity is a plus. • Experience with Atlassian software stack is a plus. • Fluency in written and spoken English (other languages are a plus). • Ability to work collaboratively with engineering, product, and customer-facing teams. • Comfortable working in a remote, fast-paced, and international environment. Professional fluency in English, both written and verbal, is required, along with professional fluency in at least one of the following languages: German, Portuguese, or Spanish.

🏖️ Benefits

• Be part of a fast-growing cybersecurity company backed by leading European investors. • Work fully remote with a distributed team across Europe, APAC, and the Americas. • Collaborate with experts in cybersecurity, infrastructure, and AI-driven innovation. • Contribute directly to how millions of websites stay protected and perform better every day. • Join a team that values clarity, accountability, and human connection over hierarchy. • We are committed to creating a diverse and inclusive environment and encourage all applicants to apply for our roles. We actively value and seek diverse talent!