Partner Services Manager

🔥 6 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 12%

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Bloomreach

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📣 Marketing

✈️ Travel

💰 $30M Debt Financing on 2022-10

Consulting • Marketing • Travel

Bloomreach is a leader in ecommerce personalization solutions, providing platforms that integrate real-time customer and product data via AI. The company offers marketing automation, product discovery, and a unified data platform specifically designed for commerce applications. This enables businesses to personalize marketing efforts across multiple channels such as email, SMS, and web, optimize ecommerce search and merchandising, and manage customer and product data for advanced analytics and omnichannel personalization. Bloomreach’s solutions cater to various industries including retail, travel, hospitality, and more, to enhance profitability and customer retention.

📋 Description

• Oversee partner-led implementations from solution design through go-live, managing scope, timelines, risks, dependencies, and contingency plans • Provide status reporting across Bloomreach and partner organizations, escalating and resolving risks • Hold partners and internal stakeholders accountable for delivery commitments and accurate project data • Enable system integrator partners on Bloomreach delivery processes and best practices • Collaborate with Solutions Consulting, Product, Product Marketing, and Professional Services on technical enablement • Identify opportunities for partner-managed services that improve customer adoption, outcomes, and platform ROI • Build long-term partner relationships and act as a trusted advisor within Bloomreach • Work with Customer Success, Account Management, Sales, Solutions Consulting, and Professional Services to advance the Partner First motion • Share best practices and platform updates with partners and customers • Maintain accurate delivery, commercial, and partner-performance records for forecasting, billing, governance, and continuous improvement • Analyze delivery and benchmarking data to identify trends, improve partner performance, and provide stakeholder insights • Drive faster time to live, high customer and partner satisfaction, consistent partner delivery, growth in managed services, and predictable delivery

🎯 Requirements

• Experience in a customer-facing role in a SaaS environment, working with partners or within an SI agency • Strong project management experience, including agile methodologies and supporting tools • Hands-on experience using AI tools to improve efficiency or service quality • Proven ability to enable stakeholders on processes and best practices • Excellent presentation and relationship-building skills, with confidence engaging stakeholders at all levels • Customer- and partner-focused mindset in a fast-paced technology company • Self-organized and independent, with ability to navigate ambiguity • Ambition to continue developing skills and growing • Native or professional fluency in English • Ability to travel across Europe • Nice to have: 2–3+ years in consulting or customer success within SaaS, ideally in e-commerce, marketing automation, or data-driven sectors • Nice to have: Ability to interpret benchmarking data and turn it into clear stakeholder insights • Nice to have: Familiarity with AI technologies such as LLMs and MCP, data ingestion methods, and marketing automation • Nice to have: Multilingual ability in French, Spanish, and/or Italian

🏖️ Benefits

• Flexible working hours • Virtual-first work with Bloomreach Hubs across three continents • Company events • 5 paid days off to volunteer • People Development Program and personal development workshops • Communication coach support • Leader Development Program with feedback, coaching, and follow-up check-ins • $1,500 annual professional education budget for books, courses, and certifications • Employee Assistance Program with counselors • Calm sleep and meditation app subscription • One additional DisConnect day off each quarter • Sports, yoga, and meditation opportunities • Extended parental leave up to 26 calendar weeks for Primary Caregivers • Restricted Stock Units or Stock Options, depending on role, seniority, and location • Company performance bonus • Employee referral bonus of up to $3,000 • Work anniversary rewards and celebrations

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