Strategic Account Manager – Major Accounts

Job not on LinkedIn

🔥 1 minute ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 12%

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Bloomreach

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📣 Marketing

✈️ Travel

💰 $30M Debt Financing on 2022-10

Consulting • Marketing • Travel

Bloomreach is a leader in ecommerce personalization solutions, providing platforms that integrate real-time customer and product data via AI. The company offers marketing automation, product discovery, and a unified data platform specifically designed for commerce applications. This enables businesses to personalize marketing efforts across multiple channels such as email, SMS, and web, optimize ecommerce search and merchandising, and manage customer and product data for advanced analytics and omnichannel personalization. Bloomreach’s solutions cater to various industries including retail, travel, hospitality, and more, to enhance profitability and customer retention.

📋 Description

• Manage key Major Accounts worth $6M–$10M ARR, focusing on retention and growth through geographic, brand/parent-group, and cross-sell expansion • Develop and execute strategic account plans and go-to-market strategies aligned with customer needs and objectives • Serve as primary contact for economic buyers and key decision-makers, nurturing C-suite relationships • Collaborate with partners, Customer Success, ISVs, and internal stakeholders to drive customer value and expansion opportunities • Advocate for clients and communicate feedback to Product, Marketing, and Customer Success teams • Monitor account health, revenue, and expansion opportunities; report on opportunity creation, deal progression, churn risk, and mitigation strategies • Analyze eCommerce, A/B testing, and conversion data to provide actionable insights and identify upsell opportunities • Lead and participate in Quarterly Business Reviews • Identify risks and orchestrate timely mitigation using internal resources • Execute upsell and cross-sell deals through value-based sales cycles using methodologies such as MEDDPICC • Evaluate and recommend improvements to sales processes and account strategies • Apply entrepreneurial problem-solving and design thinking • Provide forward-looking insights on long-term client strategies, risks, and opportunities • Maintain knowledge of Bloomreach products and educate clients on new use cases, features, and integrations • Performance measured on Expansion ARR, renewals, and access to key power stakeholders

🎯 Requirements

• 6+ years of experience in Account Management, Sales, Consulting, and managing an enterprise-level book of customers • Martech, Ad Tech, Search, Commerce, AI, and/or Digital Experience background strongly preferred • Proven expertise in strategic account planning and leveraging internal and external ecosystems • Proven history of consistently exceeding quota • Experience building and expanding client relationships into new markets and/or group expansion • Experience working with SDR outbound functions and Customer Success, Partnerships, Solutions, Marketing, and commercial support teams • Proficiency in analytics and statistical knowledge, particularly eCommerce data, A/B testing, and conversion metrics • Deep customer-centric focus • Strong collaboration and group-alignment skills • Entrepreneurial mindset and adaptability • Strategic thinking and sound judgment in ambiguous situations • Demonstrated executive presence and subject matter expertise • Outstanding written and verbal communication skills, including articulating SaaS investment value and ROI • Proficiency with CRM, forecasting, and productivity tools • Willingness to travel regularly as required

🏖️ Benefits

• A great deal of freedom and trust; no clocking in and out, corporate rules, or long approval processes • Flexible working hours • Virtual-first work model with Bloomreach Hubs across three continents • Company events • 5 paid days off to volunteer • People Development Program with personal development workshops • Communication coach support • Leader Development Program with feedback, coaching, and follow-up check-ins • $1,500 annual professional education budget for books, courses, certifications, etc. • Employee Assistance Program with counselors • Calm sleep and meditation app subscription • One additional DisConnect day off each quarter • Sports, yoga, and meditation opportunities • Extended parental leave up to 26 calendar weeks for Primary Caregivers • Restricted Stock Units or Stock Options, depending on role, seniority, and location • Company performance bonus • Employee referral bonus of up to $3,000 • Work anniversary rewards

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