Client Delivery Manager

Job not on LinkedIn

🔥 7 minutes ago

🇬🇧 United Kingdom – Remote

💵 £55k - £65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

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Buckhill Software

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🛡️ Insurance

🤝 B2B

SaaS • Insurance • B2B

Buckhill Software is a specialist insurance technology company delivering an integration-first, cloud-based core insurance platform (C2MS) and complementary products — including policy administration, claims administration, billing, quote-and-bind, underwriting workbench, and identity & access management. The company targets the London Market, Lloyd’s participants, brokers, MGAs and global insurers, offering API-first architecture, partner ecosystem integrations, AI-driven data validation/insights, and services such as bespoke development, product digitisation, rating automation, and legacy migration. Buckhill positions itself as a B2B SaaS provider enabling insurers and brokers to modernise operations, streamline underwriting and compliance, and connect partner services across regulated insurance markets.

📋 Description

• Own and run Agile delivery ceremonies including sprint planning, refinement, daily stand-ups, retrospectives, and sprint reviews • Manage the sprint backlog with the Lead Product Owner, ensuring stories are scoped, estimated, and development-ready • Track sprint progress, identify risks and blockers, and resolve or escalate them • Manage delivery commitments by monitoring velocity, capacity, and scope • Own release management across development, QA, DevOps, and Solutions • Manage platform-level release impacts across tenant environments and coordinate client communications • Act as the primary delivery-side client contact, managing escalations and communicating delivery status and release timelines • Coordinate client onboarding, including platform environment provisioning, testing, and handover • Support and lead the team day to day by removing friction and facilitating communication • Report on delivery progress, quality metrics, and risks for internal stakeholders and clients • Manage cross-team dependencies and participate in Scrum of Scrums where relevant • Actively manage RAID throughout delivery • Collaborate with the Lead Product Owner on roadmap planning and sprint plans • Build working knowledge of insurance and InsurTech client environments • Contribute to continuous improvement of Buckhill’s delivery framework • Monitor and report client satisfaction indicators and feed insights into backlog prioritisation • Use AI for sprint reporting, meeting summaries, documentation, backlog hygiene, and status updates • Trial AI tools that remove friction and share effective practices across Product Management • Apply AI within internal AI usage and data handling policies, especially for client data

🎯 Requirements

• 3-5 years in a Delivery Manager or Project Manager role within a software delivery organisation • Proven experience running Agile/Scrum ceremonies and managing delivery cadence across cross-functional teams • Experience managing delivery in a B2B software environment • PaaS delivery experience preferred; SaaS delivery experience also relevant • Exposure to insurance, InsurTech, FinTech, or regulated industries is a strong advantage • Strong people skills and ability to lead, motivate, and support a diverse, remote-first team • Comfortable with delivery metrics, sprint reporting, and stakeholder communication • Confident managing competing priorities and making pragmatic decisions under pressure • Demonstrable use of AI tools in a professional delivery setting • Evidence of improving a team's way of working through AI • Comfortable adapting to frequently changing AI tooling • Scrum Master certification (PSM I or CSM) preferred • Experience with Jira and Confluence • Familiarity with release management and basic CI/CD concepts is an advantage • Bachelor’s degree in a relevant field, or equivalent professional experience • Practical fluency with AI tools for reporting, documentation, summarisation, and delivery work, with sound judgement about limitations and human review • Located in the United Kingdom and eligible to work without visa sponsorship

🏖️ Benefits

• Remote work • Sponsored professional learning • Fully covered sick leave • Child and family support • A friendly and supportive team • Career switch opportunities • A healthy work-life balance • Permanent full-time contract • Working schedule flexibility • Multi-role options • Leadership opportunities