Product Support Analyst

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Bullhorn

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

👥 HR Tech

☁️ SaaS

🎯 Recruiter

💰 Private Equity Round on 2020-09

HR Tech • SaaS • Recruitment

Bullhorn is a leading provider of cloud-based software solutions specifically designed for the staffing and recruitment industry. Headquartered in Boston, Bullhorn offers a comprehensive platform that includes applicant tracking, CRM, and recruitment automation tools. The company focuses on enhancing productivity and efficiency for recruitment agencies by streamlining the recruitment lifecycle, from sourcing candidates to onboarding and invoicing. Bullhorn's offerings are enhanced with AI and analytics to provide actionable insights and improve decision-making processes for staffing firms. With over 20 years of experience and a global presence, Bullhorn is committed to empowering staffing agencies to scale their operations effectively and maintain competitive advantages in the market.

📋 Description

• Answering incoming Bullhorn customer tickets via phone, email, and/or chat, asking questions and gathering information to quickly resolve issues in Dutch & English • Partnering with the customer to quickly identify challenges and technical issues, understanding the impact to their business • Using your software product knowledge (along with empathy for our customers) to help fix important issues quickly while also helping prevent recurring issues in the future • Being a critical thinker and using independent judgment when required to solve challenging or new problems that arise • If unable to fix the issue yourself, connecting the customer to the right experts via defined escalation paths • Communicating with customers proactively (mostly by phone) to update them on progress and do things when you say you’re going to do it • Share your knowledge gained from troubleshooting issues by contributing to the global Bullhorn knowledge management system through flagging, editing, creating, and reusing articles • Adhering to key customer and team focused metrics to maintain high standards in performance

🎯 Requirements

• You must be bilingual (Dutch and English) to a professional level both written and spoken • You love interacting with people and have a proven track record of delivering incredible customer experiences through client/customer facing interaction • You are a quick learner who can confidently articulate software-related and technical concepts • You can demonstrate deep caring and critical thinking around problem resolution • Bonus Points for: You have 1-3 years’ experience in technical troubleshooting in a B2C or B2B environment • You have 1+ year of experience in delivering software support • You have 1+ year of recent hands-on experience with relational databases (SQL Server), Not mandatory for this role

🏖️ Benefits

• Group Critical Illness • Group Income Protection • Group Life Assurance • Pension • Vision • EAP • Access to our Discounts and Wellbeing Portal • Optional from DAY ONE - Private Medical Coverage & Ride to Work Scheme • Unlimited Vacation • Quarterly paid volunteer days • Lucrative Employee Referral Program (eligible for prior to your first day) • Career development opportunities up/across Bullhorn