Sales Support Specialist

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Cengage Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

📚 Education

🛍️ eCommerce

☁️ SaaS

💰 Private Equity Round on 2023-06

Education • eCommerce • SaaS

Cengage Group is a global education technology company dedicated to enhancing learning experiences. With over 100 years of service, Cengage provides affordable and high-quality digital products and services that help learners become job-ready. Their offerings support various educational goals, including reskilling, upskilling, degree attainment, and language learning, ensuring access to quality education for individuals of all backgrounds and abilities.

📋 Description

• Handling SSO enquiries and set-up • Sending and following up on inspection copy requests and feedback • Passing qualified leads to the Sales team to drive adoption closure and digital upsell • Supporting the build, maintenance, and cleansing of Salesforce to sustain a 3x pipeline • Contributing to forecasting accuracy and revenue growth • Monitoring daily billings and analysing data against historical records • Ensuring accurate and timely processing of pricing requests, new agreements, and customer enquiries • Collaborating cross-functionally with other customer support functions to manage transactions across direct, trade, and enterprise channels

🎯 Requirements

• Demonstrated experience in sales support or a comparable position • Strong analytical skills with the ability to conduct detailed data analysis • Outstanding organisational skills and attention to detail • Ability to work collaboratively in a team environment • Excellent communication skills, both written and verbal • Proficiency in using Salesforce or similar CRM systems • Ability to successfully implement and manage multiple projects simultaneously • Strong problem-solving abilities and a proactive approach to tasks

🏖️ Benefits

• Cengage is committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process.