Automation & AI Assistant, CRM Manager

🕒 6 days ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Charlotte Tilbury Beauty

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

💄 Beauty

🛍️ eCommerce

🛒 Retail

Beauty • eCommerce • Retail

Charlotte Tilbury Beauty is a renowned cosmetics and skincare brand known for its luxurious makeup, skincare products, and fragrances. Founded by the celebrated makeup artist Charlotte Tilbury, the company offers a wide range of beauty products, including foundations, lipsticks, eye shadows, skincare creams, and perfumes. The brand is especially famous for its "Pillow Talk" collection and the "Charlotte's Magic Cream. " Charlotte Tilbury Beauty emphasizes exclusive, limited-edition products and gift sets, appealing to beauty enthusiasts worldwide. The company also provides personalized beauty consultations through virtual and in-store experiences, aiming to offer its customers a magic-filled beauty journey.

📋 Description

• Support the planning, briefing, build, QA, and deployment of CRM campaigns across email, push, SMS, and in-app messaging. • Build and manage customer journeys and automated lifecycle campaigns within Braze. • Coordinate campaign calendars and ensure timely delivery of communications. • Work closely with creative, trading, digital, and brand teams to align messaging and priorities. • Leverage customer data and segmentation to deliver highly targeted and personalized communications. • Use Movable Ink to create dynamic and real-time personalized content experiences. • Identify opportunities to improve customer engagement through behavioural targeting and lifecycle optimization. • Use AI tools and automation to improve CRM effectiveness, efficiency, and scalability. • Support CRM activity across the full app funnel. • Build, test and optimse mobile-first journeys. • Monitor and report on campaign performance using Looker and CRM platform analytics. • Deliver actionable insights and recommendations to continuously improve performance. • Support CRM best practices across testing, deliverability, segmentation, and compliance.

🎯 Requirements

• Experience working in CRM, email marketing, or lifecycle marketing. • Hands-on experience with CRM platforms - Braze an advantage. • Experience using reporting and analytics tools such as Looker. • Strong analytical mindset with confidence interpreting campaign performance data. • Excellent attention to detail and organisational skills. • Understanding of customer segmentation, personalization, and customer lifecycle marketing. • Strong communication and stakeholder management skills. • Desirable: Experience with Movable Ink or dynamic content platforms. • Desirable: Experience using AI tools within marketing workflows. • Desirable: Understanding of automation, predictive marketing, or AI-driven personalization. • Desirable: Basic HTML/email build knowledge. • Desirable: Experience within retail, beauty, fashion, or ecommerce environments.

🏖️ Benefits

• 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday • Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey • Financial security and planning with our pension and life assurance for all • Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues • Bring your furry friend to work with you on our allocated dog friendly days and spaces • And not to forget our generous product discount and gifting!