Senior Client Success Manager

🕒 June 4

🏢🏡 London – Hybrid

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Unmind

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🤖 Artificial Intelligence

🤝 B2B

🧘 Wellness

Artificial Intelligence • B2B • Wellness

Unmind is a company that aims to transform mental health at the workplace through a combination of science and artificial intelligence. Their platform offers a comprehensive approach towards improving mental well-being for individuals, leaders, and entire organizations. With tools such as therapy, coaching, training, and tracking, Unmind connects mental health strategies to enhance business performance. The company emphasizes personalized and self-driven usage of their services, making it accessible to various types of employees worldwide. Unmind is trusted by numerous organizations for creating impactful solutions that address mental health challenges in the business environment.

📋 Description

• The Senior Client Success Manager (sCSM) is responsible for driving measurable value, retention, and growth across a portfolio of strategic clients. • This role partners closely with Account Managers and cross-functional teams to shape account strategy, influence senior stakeholders, and ensure clients achieve clear business outcomes. • The sCSM operates as a trusted advisor, using insight and strong judgement to anticipate risk, unlock opportunity, and lead structured, executive-level engagements.

🎯 Requirements

• 5+ years experience in Client Success, Account Management, or a related customer-facing role. • Demonstrated ability to operate as a trusted advisor with senior stakeholders, including facilitating structured, outcomes-led conversations. • Strong strategic thinking skills with the ability to turn data into insight, insight into recommendation, and recommendation into action. • Proven track record of improving portfolio health, retaining revenue, and identifying growth opportunities. • Excellent written communication skills, including concise executive briefs and clear documentation. • High standards for operational rigour, including planning, pre-briefing, follow-up discipline, and stakeholder management. • Strong judgement and adaptability, with evidence of testing, learning, and pivoting to deliver outcomes. • Comfortable working cross-functionally and influencing without direct authority.

🏖️ Benefits

• Private medical for you & your family • Equity in Unmind • Generous gender-neutral parental leave • 25 days holiday + birthday + celebration days • Revive & Thrive Days – company-wide Friday off monthly • Flexible working + early Friday summers • Remote-first within the UK, with monthly in-person meet-ups and access to a London co-working space • Annual learning budget + learning leave • Free weekly therapy or coaching sessions • Wellbeing support via WellHub & Bippit