Customer Success Manager

🕒 June 3

🏢🏡 London – Hybrid

💵 £50k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Deloitte

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1845

Consulting • Financial Advisory • Technology, Media & Telecommunications

Deloitte is a leading global provider of audit, consulting, tax, and advisory services. With a strong commitment to innovation and sustainable practices, Deloitte helps organizations navigate the complexities of business transformation and optimize their operations across various sectors. The company emphasizes respect, inclusion, and diversity, ensuring a collaborative working environment that fosters growth and development for its employees.

📋 Description

• Lead the implementation of new client programmes from contract signature through to live rollout • Own the pilot-to-rollout conversion process • Act as the primary day-to-day relationship owner across multiple stakeholder levels • Run regular client review cycles, presenting outcomes data, dashboard insights, and ROI evidence • Identify and convert expansion opportunities within existing accounts • Generate referrals and case study material from successful clients • Manage commercial conversations including renewals and expansion proposals • Maintain accurate account plans, forecasts, and CRM hygiene

🎯 Requirements

• 3-5 years in a B2B account management, customer success, or implementation role • Demonstrable track record of growing accounts year over year • Comfortable managing complex enterprise stakeholders across multiple seniority levels • Commercially minded and target driven • Strong written and verbal communication skills • Highly organised and process-oriented • Genuinely curious about healthcare, workforce health, or preventative medicine

🏖️ Benefits

• Hybrid working arrangements up to 3 times a week in the office