Customer Success Manager II

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🕒 June 1

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Recurly

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2010

☁️ SaaS

💳 Fintech

🛍️ eCommerce

SaaS • Fintech • eCommerce

Recurly is a leading global subscription management platform that specializes in creating personalized and engaging subscriber experiences. They offer a range of solutions such as payments orchestration, subscriber management, recurring billing, churn management, and revenue recognition. The platform supports various industries including streaming media, digital publishing, consumer goods, and telecommunications. Recurly provides tools and expertise for automating billing, revenue management, and forecasting, allowing businesses to optimize their subscription models and increase ROI. With integration and compliance solutions, Recurly helps companies to manage their subscription processes efficiently and effectively.

📋 Description

• Consultative, proactive partner aligned to help clients achieve their use cases, desired outcomes and strategic plans • Help drive growth of our customer’s subscription business by guiding them through Recurly features, products, best practices and areas for increased adoption and/or optimization • Nurture and expand relationships endeavoring to drive satisfaction and advocacy • Design, develop, and deliver impactful business reviews and provide thought leadership throughout all aspects of engagement • Manage multiple relationships, including C-level interactions, for maximum productivity, success and ensuring retention • Deliver succinct product feedback to meet high-value merchant demands; including identifying key feature requests by clients that would better the product for greater need and usability • Build strong internal working relationships with Sales, Marketing, Support and Product Management teams • Help identify, document, share Recurly best practices and opportunities for case studies • Will travel to each customer 1-2X year, participate in Customer Events, and other travel as needed, etc. • Collaboratively work with your internal commercial partners to ensure retention and growth of your portfolio • Follows our engagement framework, presenting business reviews, strategic value meetings, joint success planning, etc. • Strategically and proactively leads customers to value

🎯 Requirements

• 2-4 years’ experience and a proven track in customer-facing role • Concrete understanding of how multi-level companies operate (business units, purchasing department, finance team, customer support team, complex decision-making process, etc.) • Ability to prioritize work independently and strong time management skills • Ability to deliver customized presentations and drive strategic calls via web conferencing • Expertise in building long-term strategic relationships • Experience with CRM/CS tools • Excellent communication skills (verbal and written) • Working knowledge of B2B business models • Experience with e-commerce, payments, or subscriptions much preferred

🏖️ Benefits

• Medical, dental and vision benefits • Life insurance • Short and long-term disability • Hospital indemnity • Critical illness coverage • Employee accident protection • Health savings account (HSA) with company contribution & flexible spending account (FSA) options • Employee assistance program • Legal and Pet Insurance • 401(k) Retirement Plan and company match • Company equity • Flex Time Off • Company Events • Training/Development • Tuition reimbursement • Commuter benefits • Volunteer opportunities • Monthly internet stipend